Skill required: Talent Development- Instruction Design - Learning Delivery Instruction
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning Experience Design & Dev. Specialist manages day-to-day planning and execution of multiple training development efforts. They ensure that projects are executed according to defined process, quality, budget, and timelines. Talent Development- Instruction Design Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.
What are we looking for? •Written and verbal communication Education: • BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience. Work Experience: • Minimum 7- 8 years of working experience in training design and development • Practical training/learning industry experience • Experience in managing a team of 2-3 people • Basic project management experience •Critical Thinking •Problem Management
Roles and Responsibilities: •Prepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize. oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:?completeness, structure, instructional approach, and visualization ?writing style, compliance to standards, language and grammar?functionality and usability (eLearning builds) o Manage work effort of team members to maintain scope.o Coordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.o Report status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action itemsKnowledge/Skills Requirements:Solid knowledge of instructional design techniques, adult learning theory, and web-based development tools ?Ability to create high level and detailed designs.?Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)?Experience in designing digital learning approaches (videos, micro learning, simulations, gamified learning) Strong written communication skills including:? Working knowledge of editorial requirements? Language and Grammar ?Attention to detail to ensure qualityStrong oral communication skills?Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement. oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oExperience in managing a team size of 2-3 peopleAny Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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