Service Delivery Ops Associate Manager
Accenture
Operations
Posted on Aug 6, 2025
Skill required: Supply Chain - SAP SCM APO Demand Planning
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our services You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products. A solution used to support Forecast market demand for company`s products and produce a consensus demand plan either in volume or value or both. Make use of automated planning and management by exception.
What are we looking for? • Bachelor s degree in Supply Chain, Business, Statistics, Engineering, or a related field. • 7-10 years of experience in demand planning, forecasting, or supply chain analytics with thorough process understanding. • Strong analytical skills with proficiency in Excel, and experience with forecasting tools (e.g., Kinaxis, SAP IBP, APO, Oracle Demantra, or similar). • Familiarity with ERP systems (e.g., Kinaxis, SAP) and data visualization tools (e.g., Power BI, Tableau) is a plus. • Excellent communication and collaboration skills to work with cross-functional teams. • High attention to detail and a proactive problem-solving mindset. • Ability to manage multiple priorities in a fast-paced FMCG environment
Roles and Responsibilities: • Analyze historical sales data, market trends, and promotional activity to generate accurate demand forecasts. • Collaborate with Sales and Marketing teams to incorporate business intelligence into forecasting models. • Maintain and improve statistical forecasting tools and systems. • Monitor forecast accuracy and identify root causes for deviations. • Drive continuous improvement in demand planning processes and tools. • Participate in monthly S&OP (Sales and Operations Planning) meetings to align demand with supply. • Coordinate with supply planners to ensure inventory availability and service level targets are met. • Track and report key performance indicators (KPIs) such as forecast accuracy, bias, and inventory turnover. • Support new product launches and phase-outs with demand planning inputs. • Identify and mitigate risks related to demand variability and supply constraints. • Work with IT and data teams to enhance data quality and reporting automation.Any Graduation
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our services You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products. A solution used to support Forecast market demand for company`s products and produce a consensus demand plan either in volume or value or both. Make use of automated planning and management by exception.
What are we looking for? • Bachelor s degree in Supply Chain, Business, Statistics, Engineering, or a related field. • 7-10 years of experience in demand planning, forecasting, or supply chain analytics with thorough process understanding. • Strong analytical skills with proficiency in Excel, and experience with forecasting tools (e.g., Kinaxis, SAP IBP, APO, Oracle Demantra, or similar). • Familiarity with ERP systems (e.g., Kinaxis, SAP) and data visualization tools (e.g., Power BI, Tableau) is a plus. • Excellent communication and collaboration skills to work with cross-functional teams. • High attention to detail and a proactive problem-solving mindset. • Ability to manage multiple priorities in a fast-paced FMCG environment
Roles and Responsibilities: • Analyze historical sales data, market trends, and promotional activity to generate accurate demand forecasts. • Collaborate with Sales and Marketing teams to incorporate business intelligence into forecasting models. • Maintain and improve statistical forecasting tools and systems. • Monitor forecast accuracy and identify root causes for deviations. • Drive continuous improvement in demand planning processes and tools. • Participate in monthly S&OP (Sales and Operations Planning) meetings to align demand with supply. • Coordinate with supply planners to ensure inventory availability and service level targets are met. • Track and report key performance indicators (KPIs) such as forecast accuracy, bias, and inventory turnover. • Support new product launches and phase-outs with demand planning inputs. • Identify and mitigate risks related to demand variability and supply constraints. • Work with IT and data teams to enhance data quality and reporting automation.Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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