Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities: Provide routine support and maintenance for assigned non-Epic clinical and business applications in both production and non-production environments. Assist with application implementation, upgrades, and testing phases, ensuring system reliability and accuracy. Support end-users by troubleshooting application issues, resolving errors, and providing coaching or consulting as needed. Collaborate with clinical and operational teams to understand workflows and identify opportunities for system improvements and efficiencies. Participate in training sessions, develop training materials, and support end-user education to enhance application adoption and effective use. Manage system configurations such as user accounts, security settings, preference lists, and other application-specific setups. Monitor system performance, error queues, alerts, and batch jobs, taking corrective actions or escalating issues as necessary. Support compliance with audit and security requirements related to the applications. Handle service requests, change requests, and new build deployments as part of ongoing application management. Participate in on-call rotations to provide timely support for critical issues outside regular hours. Work closely with IT teams and vendors to coordinate fixes, upgrades, and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). Experience supporting clinical or healthcare-related applications outside of Epic systems. Problem-solving and troubleshooting skills with the ability to investigate and resolve technical issues. Good communication skills to interact effectively with clinical staff, IT teams, and vendors. Familiarity with healthcare workflows and terminology is beneficial to understand user needs and system impact. Ability to work independently and as part of a multidisciplinary team. Hands on experience of Servers, Network, Security, Vulnerabilities & Remediation, Disaster Recovery Experience with system testing, configuration, and documentation. Willingness to work in shifts and participate in on-call support rotations. Additional Information: - The candidate should have minimum 2 years of experience in Electronic Medical Records (EMR). Previous experience in healthcare IT or clinical informatics roles supporting non-Epic applications. Knowledge of specific healthcare applications such as Practice Management systems, Electronic Medical Records (EMR) other than Epic, Learning Management Systems (LMS), or other ancillary clinical systems. Familiarity with compliance and security standards in healthcare IT. - This position is based at our Hyderabad office. - A 15 years full time education is required.15 years full time education

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