Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Cloud Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring seamless operations and enhancing user experiences across the organization. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of support processes, all while maintaining a focus on delivering high-quality service to stakeholders. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations. - Good To Have Skills: Experience with Cloud Infrastructure. - Strong understanding of troubleshooting methodologies and techniques. - Experience with incident management and resolution processes. - Familiarity with various communication and collaboration tools. Additional Information: - The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education

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