Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Device Management & Intune – Role Skills (Cross-Platform) Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key business applications. Key Responsibilities - Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager). - Create and maintain device enrollment profiles: - Windows Autopilot - Android Enterprise (BYOD Work Profile, COPE) - Apple Automated Device Enrollment (ADE) - macOS MDM enrollment - Define and apply: - Compliance policies (device health, encryption, OS versions) - Configuration profiles (Wi-Fi, certificates, restrictions, security baselines) - Endpoint protection policies for Defender Antivirus, Firewall, ASR - Deploy apps across platforms (Win32, VPP for iOS/macOS, Managed Google Play apps). - Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices. - Implement Conditional Access policies for device-based and app-based access control. Manage Windows Update for Business (WUfB) for patch enforcement and reporting. - Perform remote actions: wipe, lock, retire, and passcode reset for all supported platforms. - Use Proactive Remediation scripts and PowerShell for automation and policy enforcement. - Monitor and troubleshoot device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics. - Generate compliance reports and remediation logs, and support ticket escalations through integrated platforms like ServiceNow. Required Skills - 3+ years' experience with Microsoft Intune / Endpoint Manager - Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS) - Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP - Hands-on with PowerShell and Intune proactive remediation framework - App deployment experience using LOB, Store, VPP, and Win32 packaging - Working knowledge of Entra ID, compliance, and Conditional Access - Knowledge of device-specific policy configurations and limitations across platforms Professional & Technical Skills: - Must Have Skills: Proficiency in Microsoft Intune. - Strong troubleshooting skills in application support. - Experience in cloud-based application support. - Knowledge of ITIL framework for incident management. - Familiarity with scripting languages for automation. Additional Information: - This position is based at our Bengaluru office. - A 15-year full-time education is required.15 years full time education

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