Office Operations and Hospitality Coordinator

Based at Accenture’s Downtown Calgary office, and reporting to the Location Lead, the Office Operations and Hospitality Coordinator will be responsible for providing a distinctive and personalized experience for all Accenture people, clients, and visitors. This role involves meeting and event planning, logistics coordination, and maintaining workspace and service support solutions through internal systems & software, while consistently leveraging Accenture's business and technology strategies.

The successful candidate will coordinate all aspects of workplace operations through a hospitality lens, offering continuous white glove service, while creating an exceptional workplace experience within a global industry-leading corporation, at a fast-paced, high-volume office.

Key Responsibilities:

• Act as a true face of the firm, creating an unparalleled experience for every guest that walks through the door

• Leverage emerging technologies to efficiently and creatively enhance the in-office experience for all team members and guests

• Work as a partner with location lead, team lead; hospitality, EA, and local technology teams, as well as offshore teams

• Direct all areas of office services, while ensuring tasks and objectives are accomplished in a timely manner, with the highest level of quality

• Independently complete a wide range of customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management, and other location services.

• Develop and lead the event planning process in coordination with location services team, while consistently maintaining organized and detailed records of event logistics, for reporting and effective execution within required time frames

• Works directly with assigned client groups to provide pre-planning services; including making initial contact, pre-event walkthroughs, review of details and deliverables

• Navigate and utilize our internal reservation system (Places), calendars, and all Microsoft Office functions to meet the needs of our office customers

• Monitor events and in office activities to ensure satisfaction of guests and resolution of any issues that arise

• Support life safety efforts including badge access, audit reports, and general access control administration.

• Support all health and safety initiatives as required

• Lead daily standup meetings to review upcoming programs and activities

• Develop and maintain relationships with clients, community leaders, and company executives as well as their EA’s

• Develop and execute innovative projects that enhance the workplace experience for all employees and visitors

A professional at this position within Accenture has the following mindset:

• Seeks to analyze, understand, and solve problems.

• Proven ability to thrive in high-pressure environments while maintaining composure and delivering exceptional results.

• Consistently demonstrate a collaborative and business-oriented mindset

• A proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

• Consistently displays an ownership mentality, with an ongoing desire to continue to learn and grow

This role will be located at the Accenture Calgary Brookfield office; and may also be required to coordinate activities for one or more other locations in the region.

Qualifications

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