Enterprise AI Support
Accenture
Enterprise AI Support
Job Description
Enterprise AI Support – Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.
As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.
We’re offering a $19.23/hr starting wage, a $1,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.
Why Accenture?
At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.
What sets us apart
Competitive starting wage of $19.23/hour and a $1,000 sign-on bonus
Rapid career advancement opportunities within 6–12 months
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
Shift premiums for hours worked after 9:00 p.m., seven days a week
Language premiums up to $4/hour for bilingual customer support (subject to testing and queue assignment)
Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance
Annual performance-based salary increases and recognition programs
Spacious, technology-enabled workstations and modern collaboration tools
Professional development with paid training, coaching, and continuous learning opportunities
A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives
What You’ll Do
As a valued member of the Enterprise AI Support team, you will:
Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.
Qualifications
Basic Qualifications
Minimum 1 year of experience in a help desk, technical support, or customer support role
High School Diploma or equivalent
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
Preferred Qualifications
Technical or customer support experience in a digital or SaaS environment
Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
Post-secondary education in Technology, Computer Science, or a related field an asset
Tech-savvy, with the ability to learn and apply new tools quickly
Excellent problem-solving and decision-making abilities
Strong written communication, analytical thinking, and multitasking skills
Professional Skills
Analytical and solution-oriented mindset
Excellent communication and interpersonal skills
Adaptability and flexibility in a fast-paced environment
High attention to detail and precision in troubleshooting
Team player who thrives in a collaborative, high-performing environment
Role Details
Location: St. Catharines, Ontario
Job Type: Full-time (35–44 hours per week)
NOC Code: 22221 (TEER Category 2)
Environment: 24×7 global support – flexibility for evenings/weekends required
Grow with Accenture
Join a team where your curiosity and problem-solving skills make a global impact.
At Accenture, your career development is fast-tracked, your contributions are valued, and your potential is limitless.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
Learn more about Accenture
Our more than 742,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Our Expertise
Meet Our People
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.