Learning Transformation Manager - Retail
Accenture
Learning Transformation Manager - Retail
Job Description
We are:
Talent and Organization—and we help clients co-create the workforce of the future. How? By designing learning strategies rooted in insights. By giving people the skills and tools they need to do their best work. By creating modern learning experiences employees love. And by helping companies grow future-ready leaders. Our approach and our people put us at the forefront of learning, talent, and organizational consulting. We help clients with reskilling, capability building, learning transformation, leadership development, employee experience, and more.
You are:
An experienced Learning & Development leader with deep understanding of the Retail and Consumer Goods industry. You know that continuous learning is essential for keeping pace with customer expectations, innovation, and frontline workforce evolution. You have the tools, expertise, and strategic mindset to help clients build scalable learning ecosystems, modernize their training capabilities, and upskill their workforces to stay competitive. People look to you for guidance—not just because you know the work, but because you know how to elevate your team and deliver impact for clients.
The work:
Lead clients through learning and workforce transformation initiatives that enable their organizations to be more capable, agile, and future-ready.
Develop human-centered learning strategies that enable capability building across store operations, supply chain, commercial teams, and frontline employees.
Translate business objectives and strategic direction into holistic learning and skilling solutions.
Design modern, agile learning ecosystems—including academies, blended learning programs, digital learning pathways, and performance support tools.
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Apply learning-focused methodologies such as:
Learning analytics and skills intelligence
Persona-based learning experience design
Capability modeling and workforce skilling frameworks
Engagement and facilitation tools (e.g., Mentimeter, ThinkTank)
Guide clients in adopting modern learning technologies such as LXPs, LMS platforms, microlearning tools, and digital content creation platforms.
Help clients evolve their learning culture, build leadership capability, and create resilient organizations equipped for continuous change.
Support business development activities including proposals, client relationship development, and solution design.
Contribute to the growth of the Talent & Organization practice through thought leadership, research, capability development, and knowledge sharing.
Qualifications
Here’s what you need:
5+ years of consulting experience.
3+ years of Learning & Development, capability building, or workforce skilling experience.
5+ years of experience within the Retail or Consumer Goods industry.
A University Degree is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus points if:
You have at least 5 years of consulting experience specifically in Learning & Development.
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You have at least 5 years of experience in three or more of the following areas:
Learning Analytics
Learning Measurement & Tracking
Learning Experience Design (LxD)
Design Thinking for Learning
Capability Modeling / Skills Frameworks
Agile Learning Development
You have strong experience designing, developing, and scaling modern HR and learning processes.
You are familiar with digital learning and talent tools such as HR automation, skills intelligence, future workforce design, or workforce analytics.
Locations
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
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