Social Media Support Agent

Accenture

Marketing & Communications, Customer Service

St. Catharines, ON, Canada

CAD 19.62-19.62 / hour

Posted on Jul 14, 2026

Social Media Support Agent

Customer Service Associate | Early Career | Full time

Job No. R00341633 | St. Catharines, Ontario

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Job Description

Join Accenture Niagara’s Growing Team as a Social Media Content Creator!

Do you love discovering and following social media creators? Have a passion for content creation? This exciting opportunity is for YOU! We’re looking for Media Experts to support our new Social Media Content Creators, helping them grow their following, engage their audience, and maximize their platform potential. Build relationships, educate, and make a real impact in the social media space!

What Sets Us Apart:

$19.62/hour starting wage
Fast-track growth opportunities – many of our new hires advance within 6–12 months.
Ranked a Canada Top Employer for 13 years running!

What We Offer:

Competitive pay with annual merit increases
Comprehensive benefits package: health, dental, wellness programs, RRSP, paid time off, and more!
Full-time, schedules between 35-44 hours/week
Paid, comprehensive training (2-8 weeks)
Post-training coaching and support for up to 3 months
A supportive, inclusive work culture with a sense of community and volunteer opportunities
NOC Code 6552

Your Role: As a Media Expert, you’ll be the go-to point of contact for our Creators, helping them build their brands and achieve success on social media. Your day-to-day includes:

Educating Creators on platform strategies and technology
Analyzing trends and key metrics to drive success
Managing relationships with ~300 partners, supporting them through calls, emails, and outreach
Presenting tailored solutions to help partners grow their brands

Basic Qualifications:

1+ year of customer service experience
High School Diploma or equivalent
6+ months in Marketing/Social Media/Sales or internship in these fields
Excellent written and verbal communication skills
A passion for social media and customer service

Preferred:

Social media experience
Familiarity with online ads and digital tools

Ready to make an impact in the social media world? Apply today!

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario $19.62 to $19.62

#LI-NA-FY25

St. Catharines, Ontario

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.