Infrastructure & Capital Projects - PMIS Support Specialist, COM
Other Engineering, Customer Service
Vancouver, BC, Canada
Infrastructure & Capital Projects - PMIS Support Specialist, COM
You’ve Never Been Satisfied with “Good Enough.”
You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.
You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.
Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm.
Visit us here to learn more about Accenture Infrastructure & Capital Projects
- (Internal Title: Business System Configuration / Development IV)
- PMIS Implementation & Deployment Support
- Support the day-to-day implementation and rollout of Octave Sequence (EcoSys).
- Assist with project mobilization, discovery, configuration, testing, deployment, cutover, and hypercare activities.
- Support the development and maintenance of implementation plans, schedules, action logs, RAID logs, and delivery documentation.
- Track implementation activities, milestones, dependencies, risks, issues, and outstanding actions.
- Coordinate meetings, workshops, testing sessions, and implementation activities with internal stakeholders and the implementation partner.
- Support business readiness and user onboarding activities prior to production deployment.
- Assist with the transition of the platform from implementation into ongoing operational support.
- PMIS Application Support
- Provide day-to-day functional support to PMIS users across projects, business units, and project controls functions.
- Respond to user questions, investigate reported issues, and coordinate resolution with internal technical teams and external vendors where required.
- Troubleshoot system, workflow, configuration, reporting, and data-related issues.
- Document, track, prioritize, and follow up on support requests and system issues through resolution.
- Identify recurring issues and recommend process, configuration, training, or system improvements.
- Support user access, permissions, workflows, and other application administration activities as required.
- Maintain knowledge articles, user guides, procedures, FAQs, and other support documentation.
- Testing, Releases & Enhancements
- Support functional testing, system integration testing, regression testing, and user acceptance testing (UAT).
- Develop or maintain test scenarios, test scripts, expected results, defect logs, and testing documentation.
- Coordinate defect resolution and retesting with business users, technical teams, and implementation partners.
- Support future Octave Sequence releases, upgrades, enhancements, and configuration changes.
- Assist with evaluating enhancement requests and documenting business requirements.
- Support deployment planning, release communications, user readiness, and post-deployment validation.
- PMIS Continuous Improvement
- Work with business stakeholders and project controls teams to identify opportunities to improve PMIS functionality, workflows, reporting, and user experience.
- Gather and document user feedback, enhancement requests, and evolving business requirements.
- Support prioritization and tracking of platform enhancements and future capabilities.
- Assist with onboarding additional projects, business units, and functional areas onto the PMIS.
- Promote consistent use of the platform and established project controls processes.
- Support continuous improvement initiatives that increase user adoption, data quality, process efficiency, and overall PMIS effectiveness.
- Project Controls & Business Process Support
- Work with project controls stakeholders to understand business processes related to cost management, budgeting, forecasting, scheduling, change management, progress measurement, reporting, and other capital project functions.
- Support the translation of business and project controls requirements into system processes, workflows, configuration requirements, and reporting solutions.
- Assist users in understanding how PMIS functionality supports established project controls processes.
- Identify gaps between business processes and system functionality and support the development of practical solutions.
- Stakeholder & Vendor Coordination
- Work closely with project controls, project management, finance, engineering, construction, technology, and other business stakeholders.
- Coordinate with the third-party implementation partner and software vendor to investigate and resolve application issues.
- Participate in workshops, design reviews, planning sessions, testing activities, and implementation meetings.
- Communicate system updates, known issues, planned releases, and changes to affected stakeholders.
- Escalate significant system issues, delivery risks, or business impacts to PMIS leadership when appropriate.
- Documentation, Governance & Reporting
- Maintain accurate PMIS support documentation, configuration records, issue logs, enhancement registers, testing documentation, and operating procedures.
- Support implementation and operational reporting by providing updates on issues, risks, testing, enhancements, and support activities.
- Help ensure system changes and support activities follow established governance, change management, testing, and quality assurance processes.
- Support data quality, system consistency, and adherence to established PMIS standards.
- Working Conditions:
- Hybrid (Vancouver office 4 days/week, Remote 1 day/week)
- With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
- 8+ years leading enterprise software implementation projects.
- 5+ years managing enterprise PMIS or enterprise application implementations.
- Demonstrated experience delivering or overseeing at least one full lifecycle Octave Sequence (formerly EcoSys) implementation.
- Strong understanding of Octave Sequence platform capabilities, implementation methodology, configuration approach, security model, reporting capabilities, and integration patterns.
- Proven experience managing third-party implementation partners and multidisciplinary delivery teams.
- Experience transitioning enterprise PMIS platforms from initial implementation into operational rollout and continuous enhancement.
- Extensive experience implementing or managing Project Management Information Systems (PMIS) supporting major capital projects and programs.
- Strong project management experience across planning, governance, scheduling, risk management, testing, deployment, organizational readiness, and change management.
- Experience working with enterprise project controls organizations supporting major capital projects and programs.
- Excellent stakeholder management, workshop facilitation, communication, and leadership skills.
BONUS POINTS IF YOU HAVE:
- Sound understanding of Data and Digital Management of large capital programs
- Proven experience managing multiple concurrent system implementation and integration projects
- Extensive knowledge of Project Costing, Scheduling, Earned Value Performance Metrics, and Construction or Contract Administration
- Mastery of Project Management and Construction, Project Controls, and Contractor Management Processes and Application
- Expert Business Analysis experience in a project management context
- Adept in people leadership with sound technical and client-facing skills including extensive experience in preparing and presenting business cases
- Experienced in managing, coaching, and mentoring a team of technical Business Systems professionals
- Advanced skills in Microsoft Office
- Proficient in Primavera Unifier, Primavera P6, and EcoSys
- Inclined to maintain professional development to keep abreast of emerging technologies, methods, and best practices
- Ability to arrange priorities and escalate competing risks to meet deadlines with minimum input from leadership
- Keen eye for detail and adept problem-solving abilities with a track record for meeting deadlines
- Must have demonstrated experience relaying and receiving information (written and verbal) in a demanding multidisciplinary project environment
- Expert ability to work collaboratively and independently in a structured, disciplined, technology-driven environment
- Effectively lead multi-resource Business Systems Configuration Development teams
- Ability to work creatively and analytically in a problem-solving environment ensuring effective teamwork, promotion of innovation, and overall excellence
- Demonstrated functional acumen to support how solutions will address project goals while maintaining alignment with industry best practices
- Proven capacity to anticipate, identify, and minimize risks
- Expert ability to detect, capitalize, and be sensitive to others' strengths
- Demonstrated capability to supervise, delegate, and develop team capacity
- Tact to perceive and resolve conflict and tension
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Role Location Annual Salary Range
British Columbia $141,000 min to $191,000 max
Vancouver
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