Accenture Construct - Manager, CPG Project Quality Assurance, COM
Quality Assurance · Full-time
Toronto, ON, Canada
CAD 120k-170k / year
Accenture Construct - Manager, CPG Project Quality Assurance, COM
You've Never Been Satisfied with “Good Enough.”
You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably.
You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land.
Because “good enough” builds the past. You're here to build what's next
- (Internal Title: Quality Lead)
- Functional/Technical
- Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project’s quality assurance and quality control and providing recommendations for resolving any non-compliance and/or issues
- Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality Management System including the continual improvement cycle drawing on previous experience and industry practice
- Responsible for the Project Quality Management Plan detailing the objectives of the project as consistent with CPG strategy and objectives and in alignment with the (Integrated) Project Delivery Team and Senior Manager, CP Quality Management
- Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system performance
- Responsible for development and training (Integrated) Project Delivery Team on Project Quality Assurance Plan, CPG
- Quality Management System and Continual Improvement by way of, but not limited to, workshops, courses, online education and orientation (onboarding) of (Integrated) Project Delivery Team members
- Responsible for the assurance, management and review of 2nd Party contracted quality submissions, e.g. ITPs
- Responsible for the review and approval of Quality control site reports and test results, ensuring all documentation meets project quality assurance plan requirements and industry standards.
- Responsible for ensuring all quality control inspections, testing and site visits are conducted as per Quality assurance plan requirements.
- Responsible for the identification, resolution or escalation of quality issues
- Supports the development and application of audit on the (Integrated) Project Delivery Team and 2nd Parties (direct contracted parties) with respect to compliance with CPG Quality Management System and contracted obligations alongside (Integrated) Project Delivery Team and Manager, CPG Quality Audit
- Supports the implementation of continual improvement initiatives
- Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance
- Customer/Stakeholder
- Works strategically, develops and cultivates key relationships with a wide number of internal and external stakeholders, including but not limited to contracted parties, government, agencies and/or communities to aid in the successful delivery of the Project Quality Assurance Plan
- Pro-active participant in project delivery management meetings, presentations and committees and quality management functional meetings, presentations and committees
- Acts as an ambassador and liaison for the client as necessary
- Communicates and provides support to both internal and external clients to enhance and achieve organizational goals
- Liaises with internal departments regarding operational issues or improvements, and provides Quality subject matter expertise to management team on as required basis
- Develops, fosters and maintains relationships with provincial ministries, municipalities, external authorities, private companies and the public to facilitate the advancement of organizational objectives
- Works with staff at all levels to exchange information, coordinate efforts and resolve issues
- Collaborates with other stakeholders and functions across the client to ensure alignment of activities and other ongoing initiatives
- Operational Excellence
- Fosters a safe and healthy work environment and complies with health, safety and environmental standards that meet or exceed legislated requirements
- Establishes and maintains quality assurance and control on assigned project(s) ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues
- Develops and implements effective quality assurance strategies and tactics supported by data driven analysis and observed, rationalized industry practices
- Develops service levels, measures and performance targets and regular reporting
- Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals
- Supports project delivery and organizational initiatives to be on time and within budget
- Supports a culture of continual improvement for an environment of high service standards and timely delivery
- Recommends change to policy, plan, process or standards for continual improvement and to advance excellence in project management practices
- Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement
- Remains current on trends, behaviors and industry practices
- Financial Stewardship
- Identifies potential risks and risk mitigation activities to inform budget, estimating and forecasting functions
- Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned to the project and expenses within the role’s scope and budget
- Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope
- Assesses and determines required workforce planning requirements to perform and maintain service levels, identifies budget constraints and overall impact on financial resources within the role’s scope
- Prepares and monitors annual budget and submits a business plan regarding budget related expenditures within the role’s scope
- Monitors progress to ensure that planning objectives are delivered on time and within budget, that anticipated business results are achieved and able to explain off-plan overages and exceptions within the role’s scope
- Establishes processes, controls and measures to ensure appropriate expense allocation, cost management and overall fiscal responsibility within the role’s scope.
- Maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope
- People Leadership
- Directly manages up to 10 individuals performing quality assurance and quality control related tasks, manages the work of contractors assigned to the team and maintains engagement of consulting support
- Provides leadership and direction to staff and project team (e.g. defines team member roles, responsibilities and expectations) including coaching and mentoring to ensure the quality and consistency of work
- Manages staff performance to ensure adherence to timelines and objectives while addressing any performance gaps through correcting actions and timely feedback to ensure a cohesive operational unit and the optimum use of team skills
- Be the subject matter expert and develop organization capability for quality assurance and quality control
- Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are supported and have the resources to do the job
- Demonstrates leadership and core competencies at a high level and is an exemplary model of living the corporate Values and Code of Ethics
- Develops and maintains an environment of positive collaboration through developing relationships and engagement across the client and other stakeholders
- Working Conditions
- Office-based
- With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
- Minimum of 12 years of experience in Consulting in area of specialty
- Minimum of 8 years of progressive senior leadership experience and related experience in Quality Assurance
- Bachelor’s degree in a relevant field
- Certified QMS 2015 Auditor or have experience in a similar quality management representative role for a transit project of a similar scope to this Project and have successfully completed an ISO 9001 Lead Auditor Course
- A firm understanding of and experience in Engineering and Construction procedures, principles, and concepts
- A working knowledge of ISO 9001 and its application in Engineering and Construction projects
- Demonstrable exceptional technical skill in quality assurance and quality control in project management/construction industry including the creation and delivery of detailed Project Quality Assurance Plan including quality control
- Highly skilled in quality assurance and quality control theory, principles and practice
- Comprehensive understanding of broader project management theory, principles and practice
- Advanced skills in Microsoft Office
- Must maintain professional development to keep abreast of emerging technologies, methods, and best practices
- Ability to arrange priorities and escalate competing risks to meet deadlines with minimum input from leadership
- Keen eye for detail and adept problem-solving abilities
- Must have demonstrated experience relaying and receiving information (written and verbal)
- Expert ability to detect, capitalize on, and be sensitive to others' strengths
BONUS POINTS IF YOU HAVE:
- Experience in overseeing implementation of Quality program based on ISO 9001:2015 structuring
- Experience with conducting Internal and External Audits based on ISO 9001:2015 Standard Requirements
- Experience with NCR Management and verify implementation of the corrective action
- Tact to perceive and ameliorate conflict and tension
- Capability to supervise, delegate, and develop capacity
- Expert ability to work collaboratively and independently in a structured, disciplined, technology-driven environment
- Ability to work creatively and analytically in a problem-solving environment by ensuring effective teamwork, promotion of innovation, and overall excellence
- Demonstrated functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
- Proven capacity to anticipate, identify, and minimize risks
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Role Location Annual Salary Range
Ontario $120,000 to $170,000
WHAT'S IN IT FOR YOU
- The biggest builds going. Hyperscale data centers, grid and generation, transit and rail, chip fabs, mines, water. If it's complex and it matters, it's on our list.
- You own the outcome. Not a workstream. Not a deliverable. Whether the program lands.
- AI that shows up on site. Program control that predicts instead of records. You'll use it, and you'll help shape it.
- Scale without the distance. More than 5,000 practitioners across the Americas, EMEA and APAC, on a team small enough that people know your name.
- Serious investment in you. Leadership development, technical upskilling and certification support.
- Work that outlasts you. People will use what you build for forty years without knowing your name. That's the point.
- Recognition that means something in this industry. Accenture Construct is ranked #6 globally in ENR's 2026 Top 50 Program Management Firms and #4 in Building Design + Construction's Top 80 Construction Management Firms for 2026.
ABOUT ACCENTURE CONSTRUCT
Accenture Construct is Accenture's global capital projects business.
The data centers behind AI. The grid behind the energy transition. The rail, water and airports everything else runs on.
We plan them, engineer them, deliver them and hand them over — and unlike most of this market, we're on the hook for whether they land on time. More than 5,000 practitioners across the Americas, EMEA and APAC. One team that owns the whole thing.
Toronto
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009.
Equal Employment Opportunity Statement
All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground.
Job candidates will not be obligated to convictions for which a record suspension (formerly known as a pardon) has been granted, except as permitted or required by applicable law.
Accenture is committed to supporting current and former members of the Canadian Armed Forces and other veterans.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.