Atlassian Administrator
ATB
Administration
Calgary, AB, Canada
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
This position has a hybrid work arrangement. On average, this means 1 day on-site per month. Please note that this is subject to change due to business priorities.
As ATB’s next Atlassian Administrator, you will be responsible for ATB's suite of Atlassian Enterprise tools, including Jira, Confluence, Jira Service Management, and Jira Product Discovery. As a Certified Atlassian Administrator, you are adept at ensuring the technical integrity of the systems and will serve as the primary contact and support for our Atlassian users, leveraging your application expertise. You will collaborate with internal partner teams to ensure seamless integrations, consistent system integrity, and continuous maturation of our Atlassian landscape. Your responsibilities will include implementing and refining established standards and best practices.
Accountabilities
- Own the operational excellence of ATB's entire Atlassian Enterprise suite (Jira, Confluence, JSM, JPD) as the primary system administrator.
- Drive system integrity through full-cycle administration, including license management, robust troubleshooting, and project/scheme customization.
- Manage innovation by controlling the Jira Sandbox environment—scheduling PoCs, evaluating system impact, and delivering go/no-go recommendations for new capabilities.
- Plan and execute all system updates, upgrades, and new integrations with clear communication across the organization.
- Serve as the central Subject Matter Expert (SME), providing expert escalation support to distributed Jira Administrators and mentoring users.
- Build capability by developing and delivering training programs for users and strategic internal partners.
- Optimize the technology landscape by supporting the rationalization of duplicative tooling and implementing established best practices and standards.
- Partner with the IT Owner to fulfill strategic application governance and IT ownership responsibilities.
- Foster community and engagement by overseeing the 'Atlassians @ ATB' chat room.
Skills, Experience & Requirements
- A Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent professional experience is considered.
- Deep expertise in administering Atlassian products; Jira, Jira Service Management, and Confluence. This includes creating and managing projects, workflows, issue types, schemes, custom fields, and permissions.
- A solid understanding of Agile methodologies, DevOps practices, and IT Service Management (ITSM) frameworks like ITIL.
- Familiarity with data reporting, visualization & dashboarding tools.
- Strong critical-thinking and problem-solving skills, to recognize and resolve complex issues and devise creative solutions.
- Ability to contribute to stakeholder and relationship management to present information to a variety of audiences and influence stakeholders.
- 3+ years of direct hands-on experience as an Atlassian or Jira Administrator is a strong asset.
- ServiceNow knowledge and experience with integrating or working with both tools is considered an asset.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.