ABOUT ATEKO (formely FX Innovation)

Ateko (formely FXi) has been a Bell Canada company since 2023. Founded in 2002, the company invests in people, technology, education, and sustainability to help our clients achieve their business and competitive goals. We believe that responsible technology in the hands of passionate and expert individuals can lead to innovation for a better world.

RESPONSIBILITIES

• Participate in the design, deployment, and integration of ServiceNow SPM modules for our clients.
• Contribute to project planning.
• Facilitate product demonstrations and requirements gathering workshops.
• Gather and analyze client business needs and ensure their communication to fellow project team members.
• Identify process improvement areas and document the client's future state business process in the Process Guide deliverable.
• Collaborate with project team members to recommend solutions that minimize technical debt while meeting client needs.
• Document user stories with detailed functional acceptance criteria.
• Assist in backlog prioritization and test plan definition.
• Demonstrate developed solutions to stakeholders and obtain and manage feedback.
• Conduct train-the-trainer and knowledge transfer sessions.

REQUIREMENTS

• 5+ years as a ServiceNow business process consultant.
• 10+ years experience as a business analyst.
• Thorough understanding of Strategic Portfolio Management processes.
• Ability to persuade a customer to follow ServiceNow best practices.
• Proficiency in process analysis and complex workflow design.
• Ability to clearly express user needs, both orally and in writing as user stories and acceptance criteria.
• Experienced in writing user stories and acceptance criteria.
• Analytical, detail-oriented, customer satisfaction and problem-solving skills.
• Demonstrates leadership, providing firm and clear perspectives with confidence while remaining flexible.
• Possesses a positive and professional attitude.
• Knowledge of Agile/Scrum (asset).

Training and Certifications:

• University degree in information technology or equivalent.
• Certified CSA & CIS-SPM. All other certifications will be considered an asset.
• ITIL V3 or V4 certification (asset).

SOME OF THE PERKS OF WORKING AT Ateko

• Remote done right: Ateko has decided to give its employees the choice to work from home or remotely.
• Career Opportunities and Training Access: Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions.
• Strength of its Technological Partner Ecosystem: Ateko is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more.

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com.