Manager, Process Improvement
Bell
Req Id: 422904
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
Summary
The HR, Communication and Engagement Support team is part of the Field Services Operational Support division. It supports field engagement to enhance the customer experience and ensure optimal performance of our field teams.
Key Responsibilities
- Manage and a team of Unifor office staff (5 to 7 employees): Coach and supervise operations, operational strategies, staff development, attendance and quality of work.
- Oversee day-to-day decision making related to the planning of activities and communications bulletins to achieve desired readership indicators
- Analyze trends in readership rates, produce relevant reports, generate observations and insights to understand variances, develop and implement action plans.
- Support engagement projects that have a positive impact on operational teams and implement strategic plans to further optimize our initiatives.
- Explore strategic opportunities for improvement in terms of communication, absenteeism management, development opportunities and change management.
- Support an ongoing partnership with operational team stakeholders and other key players to achieve common engagement objectives.
- Be in constant communication with members of the management team: CP2/3/4, organize monthly meetings, actively communicate with the structure's stakeholders.
Critical Qualifications
- Strong analytical skills
- Strong problem solving and decision making skills
- Experience in people management
- Ability to work in a high visibility executive environment.
- Entrepreneurial spirit and ability to challenge the status quo
- Ability to communicate, orally and in writing, to be clear and concise
- Ability to adapt easily to a constantly changing environment
- Ability to set priorities, meet deadlines and find ways to continuously improve team member engagement.
- Bachelor’s degree or master’s in a discipline such as….
- Minimum of three years of experience in staff management…
- Excellent knowledge of office software (Excel, PowerPoint, Word) and ability to quickly develop a clear presentation for an executive audience, graphically explaining strategy, opportunities and prospects for improvement. Experience in executive presentations
- Proficiency in various communication media: Web content, videos, Photoshop
- Highly motivated, proactive, autonomous, dynamic. A positive influence, able to mobilize the troops and increase motivation and desire for success. Promotes change
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications
- Creative spirit and desire to transform and improve initiatives
- Knowledge of communication creation processes
- Knowledge of human resources processes; collective agreements; Canadian Labour Guide
- Proficiency in MS Microsoft Office, particularly Excel, Word and PowerPoint.
- Experience in managing recognition events
#EmployeeReferralProgram
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga
Flexible work profile: Mobile
Application Deadline: 04/11/2025
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.