hero

Queering the tech ecosystem!

Connecting our community to great opportunities
QueerTech
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Technical Services Specialist

British Columbia Institute of Technology

British Columbia Institute of Technology

IT
CAD 62,669-68,082 / year
Posted on Aug 2, 2025
Apply now

Position Details

Position Information
Position Title Technical Services Specialist
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
Position Summary
BCIT’s Library Services is seeking a regular, full-time (1.0 FTE) Technical Services Specialist. This position contributes to core library functions such as access to print and digital resources, information services, cataloging and metadata creation, open-access services, and document delivery, content procurement and licensing, content creation, and outreach. In consultation with the librarians determines method of procurement, source of supply, pricing, and availability of information resources. Rotates, shares and/or backs-up each team-member in key areas such as acquisitions, interlibrary loan, cataloging/meta-data, print and electronic serials, e-resources management, digital projects and digitization.
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES:

Procurement and Licensing Content:
  • Procures library collections such as print (books and journals), electronic resources, and media selected by librarians.
  • Determines methods of procurement source of supply, pricing, and availability of information resources, in consultation with the librarians. Arranges demos/trials.
  • Engages in routine vendor communication for Technical Services activities.
  • Ensures collections accounts are accurate and up-to-date including: accounts payable/receivable; payment and invoice processing; tracking and record keeping of materials received and processed to serve as audit trail.
  • Trouble-shoots and investigates access issues to digital and e-resources.
  • Maintains vendor contact information and login information.
  • Activates new databases in the knowledge base ensuring that the urls are linked/added to the integrated library system.

Information Resources and Content Creation:
  • Supports access to print and digital resources through cataloging and meta-data on a variety of platforms, including the library system, information repository, archives, open access and open education systems.
  • Performs complex original and adaptive cataloguing of all formats using various electronic and manual sources in accordance with current and cataloguing practice and applications (such as RDA and MARC).
  • Creates metadata records by applying specialized knowledge.
  • Ensures ongoing maintenance of metadata post-cataloging.
  • Resolves catalog record problems in consultation with staff in other departments or units.
  • Ensures accurate access by removing records for withdrawn items and revising records for reclassified material.
  • Supports media format update requests. Including searching for new format availability, or finding copyright owner and seeking permission to transfer/digitize/copy item. Maintains records according to Canadian Copyright Act.
Interlibrary Loan Service:
  • Performs interlibrary loan activities.
  • Maintains knowledge of the parameters of regional, provincial and national consortia interlibrary loan agreements.
  • Maintains current knowledge of reference tools and resources through in-house training and external continuing education opportunities.

General:
  • Provides reference services, online and in-person. Assists students and faculty to find library resources and use library services and technology. Refers research questions to librarians.
  • Assists in training new members of technical services.
  • Participates on library teams, workgroups and committees.
  • Uses a variety of library technology platforms to manage technical services applications such as: electronic-resources, metadata, procurement, licensing digitization and document delivery
  • Creates and maintains documentation for technical services procedures.
  • Retrieves data from vendor sites. Provides statistics from various sources and reports-out on metrics as appropriate.
  • Orders and maintains technical services supplies.
  • Reconciles and submits monthly corporate procurement statement.
  • Acts as records custodian for Technical Services. Review records for storage and destruction following records management policies and practices. Participates in records training to remain current.
  • Supports library outreach and community engagement activities such as information sessions and special events.

Other:
  • Undertakes related duties as assigned, consistent with the job grade of this position.
  • Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).
  • Undertakes the duties and responsibilities of Records Custodian in compliance with FOIPOP and Institute policies and procedures, including: maintaining index and retrieval system of office files through the Directory of Records Database (DRDB), or appropriate alternative’ procuring file folder labels through the DRDB, or appropriate, indicating the classification to which files belong; filing incoming documents into the records management system to support the business process; and, as appropriate, assisting other office staff with proper security levels to identify and retrieve active records.
Qualifications
QUALIFICATIONS:

Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:
  • Completion of grade 12, plus completion of a two-year Certified Library and Information Technology Diploma.
Experience:
  • Two years general experience, plus up to four years of experience working in a library technical services unit/department.
Software/Computer Application(s) and Expertise:
  • Experience using a wide variety of library operations software such as: integrated library system, electronic resource management, interlibrary loan management.
  • Intermediate knowledge and demonstrated use of MS Suite.
Communication/Interpersonal Skills:
  • Flexible and adaptive.
  • Excellent interpersonal and customer service skills: ability to deal courteously, tactfully and discretely with students and faculty; staff from other departments within library; external contacts.
  • Able to work as a high-functioning team member to meet numerous and conflicting deadlines.
Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
  • Keyboard skills of 50 wpm.
  • Ability to plan, organize and manage workload and projects efficiently and effectively.
Other Skills/Abilities:
  • Knowledge of and ability to use relevant library technical standards and protocols such as MARC, RDA, EDI.
  • Ability to carry out physical requirement of the position, lifting up to 35 lbs.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of fifteen days of vacation prorated per year
  • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
  • Defined benefit pension plan with employer contributions
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
  • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Range Salary Grade 8: $62,669 - $68,082 per annum.
Additional Salary Information
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Position Details
Posting Category Administration
Department 2 Library Services
Campus Location Burnaby campus
Bargaining Unit BCGEU Support Staff
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 09/22/2025
Anticipated End Date
Competition Information
Competition Number 25B586
Competition Open Date 08/02/2025
Competition Close Date 08/20/2025
Open Until Filled?
Quicklink for Posting https://careers.bcit.ca/postings/9760

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained? Successful candidates may be required to submit official transcript(s) from the granting institution for verification.
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+
  3. * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
    • I am a current BCIT employee, this is not applicable to my situation.
    • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
    • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
  4. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
    • I currently reside in the Lower Mainland
    • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
    • I do not currently reside in the Lower Mainland and I am unwilling to relocate

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
Apply now
See more open positions at British Columbia Institute of Technology
Privacy policyCookie policy