hero

Queering the tech ecosystem!

Connecting our community to great opportunities
QueerTech
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Financial Aid & Awards Representative

British Columbia Institute of Technology

British Columbia Institute of Technology

Accounting & Finance
CAD 56,241-60,872 / year
Posted on Aug 20, 2025
Apply now

Position Details

Position Information
Position Title Financial Aid & Awards Representative
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
Position Summary
BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE) Financial Aid & Awards Representative. This position provides assistance in Financial Aid and Awards programs by providing front-line comprehensive support services and assistance for students seeking application support and information on financial aid and awards. Answers student inquiries on programs, eligibility, application processes, application status and issues. Reviews applications for completeness, processes student information and provides student status verification and confirmations.
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES:

  • Handles front line inquiries related to need-based and merit-based student financial assistance, including student loans, grants, scholarships, bursaries, and other awards. Identifies incoming queries that require immediate addressing and action. Redirects to appropriate personnel when further advisory support may be required.
  • Remains current with financial aid and award policies, programs and support to provide effective customer service that delivers relevant insight to the financial aid and award programs, criteria, requirements, deferrals and application procedures. Understands the financial aid and award interdependencies to be able to provide general guidance and direction between the various programs.
  • Provides general information on Financial aid and award programs, guidelines, information on eligibility and application processes. Provides clarification, explanation or highlights opportunities on applying to these programs.
  • Recommends and redirects students to the Advisor team when students require more in-depth advice on financial aid and award opportunities or when students are seeking financial advice and support options.
  • Schedules and helps coordinate students into meetings with Advisors or recommends information sessions that may support students.
  • Distributes applications and assists students with form completion related to a variety of programs. Assists students to navigate online applications, processes forms for student loans, scholarships, bursaries and other awards.
  • Reviews Full-Time student’s financial aid or award applications for completeness or missing information. Makes sure all relevant documentation has been submitted. Corrects errors or seeks missing information. Finalizes applications for submission to the external financial aid issuing bodies (i.e. StudentAidBC, NSLC, OSAP, etc.).
  • Carries out the processing of all Part-time Assistance applications by checking forms for completeness, accuracy and that all required documents are submitted. Inputs into database, organizing forms in preparation for Financial Aid Advisor assessment, and tracks application progress on behalf of students.
  • Investigates reasons for application form status, troubleshoots application issues and provides support for corrective action in completing and submitting applications.
  • Enters missing student information, identifies and corrects data entry errors, and finalizes pending student applications on various governmental student loan portals, and other financial aid or award databases and systems.
  • Verifies and confirms student enrolment and/or admission status to complete Confirmation of Enrolment forms in accordance with internal and external Financial Aid or Award policies and procedures. Verifies the student’s enrollment and program details such as program, study period, year of study, the credential that the program leads to, tuition and book costs for the study period, etc. Confirms that the student meets the minimum criteria for the aid or award eligibility.
  • Assists with compliance reporting by reviewing withdrawal, course loads and failures, ensuring criteria for financial aid is met based on, and in conjunction with, BCIT policies and the relevant policies and procedures of Provincial/Territorial government assistance programs. Identifies individual student funded study period, withdrawal date and type, reason for cancellation, and determines potential impacts on individual student funding. Notifies assistance programs according to guidelines and procedures.
  • Produces reports to problem solve data integrity issues, in relation to documents and/or cheques, applications or student records. Follows up to resolve data entry or information issues.
  • Explains appeal procedures on both loan and bursary program decisions.
  • Assists in the preparation and distribution of communications and student correspondence, including notification letters and/or invitations.
  • Tracks financial transactions, produces cheque requisitions and verifies accuracy of cheques.
  • Liaises with BCIT’s Foundation Office and Revenue Accounting department regarding transactions on donor accounts.
  • Liaises with internal and external parties on interrelated and integrated processes, dependencies and information that require coordination between groups on financial aid and award programs, information and processes. This includes liaising with government financial aid groups, internal revenue accounting and the Foundations team(s) as needed.
  • Logs incoming student inquiries into Financial Aid databases.
  • Supports maintenance, testing and amendments to databases as a database user.
  • Assists with the matrices and reports for Financial Aid and Awards programs by gathering information or providing input.
  • Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).
  • Undertakes related duties as assigned, consistent with the job grade for this position.
Qualifications
QUALIFICATIONS:

Definition: The qualifications section for this job was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:
  • Grade 12 plus completion of a 2 year post-secondary diploma in office administration and/or business administration.

Experience:
  • Two years general experience plus one year related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
  • General knowledge of Awards programs, including familiarity with application processes for bursaries, entrance awards, scholarships, and awards programs.

Software/Computer Application(s) and Expertise:
  • Proficiency using MS Office with experience using Excel spreadsheets.
  • Experience using enterprise systems such as Banner and/or Ministry financial aid systems.
  • Ability to navigate the internet and use email efficiently.
  • Excellent keyboarding skills with the ability to type accurately.

Communication/Interpersonal Skills:
  • Ability to provide exemplary customer service and support to all internal and external clients.
  • Excellent interpersonal skills.
  • Ability to communicate effectively with students and individuals from diverse backgrounds and abilities.
  • Ability to work effectively as part of a busy team.
  • Ability to deal with conflict using diplomacy, tact and discretion.
  • Ability to maintain confidentiality.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
  • Ability to pay attention to details.
  • Ability to work under pressure and prioritize tasks efficiently and simultaneously.
  • Ability to remain organized.
  • Ability to think critically to problem solve issues.
  • Ability to compose correspondence with a high attention to detail.

Other Skills/Abilities:
  • Excellent judgment and ability to respond to urgent and heightened situations.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of fifteen days of vacation prorated per year
  • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
  • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Range Salary Grade 6: $56,241 - $60,872 per annum.
Additional Salary Information
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Position Details
Posting Category Administration
Department 2 Student Success Division
Campus Location Burnaby campus
Bargaining Unit BCGEU Support Staff
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 09/22/2025
Anticipated End Date
Competition Information
Competition Number 25B592
Competition Open Date 08/20/2025
Competition Close Date 08/29/2025
Open Until Filled?
Quicklink for Posting https://careers.bcit.ca/postings/9786

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+
  3. * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
    • I am a current BCIT employee, this is not applicable to my situation.
    • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
    • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
  4. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
    • I currently reside in the Lower Mainland
    • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
    • I do not currently reside in the Lower Mainland and I am unwilling to relocate

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
Apply now
See more open positions at British Columbia Institute of Technology
Privacy policyCookie policy