Position Description:

We are Canada's largest independent information technology services firm, and after 45 years, we're still growing! Join us as a "Production Support Analyst.

Seeking a Production Support Analyst to manage incidents, troubleshoot application issues, and ensure system stability across cloud, database, and infrastructure environments.

Your future duties and responsibilities:

• Proven experience in production support, including incident management, troubleshooting, and root cause analysis.
• Strong Java programming and debugging capabilities.
• Solid understanding of Unix/Linux operating systems.
• Familiarity with Azure Cloud services and environments.
• Hands-on experience with DevOps and monitoring tools, such as Jenkins and Dynatrace.
• Proficient in working with relational databases, including Oracle and SQL MI.
• Monitor and support production systems, ensuring high availability and performance.
• Investigate and resolve incidents, perform root cause analysis, and implement preventive measures.
• Debug and troubleshoot application issues using programming and system logs.
• Manage and maintain system operations on Unix/Linux environments.
• Support cloud-based infrastructure and deployments.
• Collaborate with teams using DevOps and monitoring tools for continuous improvement.
• Perform database checks, query analysis, and support data-related issue resolution.

Required qualifications to be successful in this role:

• Proven experience in production support, including incident management, troubleshooting, and root cause analysis.
• Strong Java programming and debugging capabilities.
• Solid understanding of Unix/Linux operating systems.
• Familiarity with Azure Cloud services and environments.
• Hands-on experience with DevOps and monitoring tools, such as Jenkins and Dynatrace.
• Proficient in working with relational databases, including Oracle and SQL MI.

#LI-BN

Skills:

• IT Service Management
• Java
• Jenkins
• Linux
• Oracle
• Server Management
• Server Setup/Config
• SQL
• Technical Analysis
• Unix
• Financial Services

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.