Position Description:

We are Canada's largest independent information technology services firm, and after 45 years, we're still growing! Join Canada's largest IT Company as a "Senior FileNet IT Operations Consultant" in our Banking Services Division.

Location - Downtown Toronto (Hybrid - 4 days office and 1 day remote)

Your future duties and responsibilities:

• Manage daily operations, maintenance, and monitoring of IBM FileNet P8 environments (Content & Process Engine and Content Navigator).
• Perform system health checks, troubleshooting, and root cause analysis to resolve FileNet-related incidents and performance issues.
• Lead and coordinate FileNet upgrades, patches, migrations, and DR testing activities.
• Administer and monitor WebSphere Application Server and IBM Content Navigator components supporting FileNet.
• Work closely with infrastructure, storage, and database teams on Unix/Linux servers, file systems, and backup strategies.
• Develop and maintain scripts for automation of operational tasks and monitoring (Shell, Python, or other scripting languages).
• Maintain operational documentation, standard operating procedures, and knowledge base.
• Support and ensure compliance with IT security, audit, and regulatory standards.

Required qualifications to be successful in this role:

• Minimum 8 years of experience in IT operations or system administration, with at least 5 years in IBM FileNet support.
• Proficiency in managing FileNet P8 components, including Content Engine, Process Engine, and Content Navigator.
• Experience with WebSphere Application Server, Unix/Linux, and Oracle database.
• Strong understanding of system and application performance tuning, high availability, and disaster recovery.
• Hands-on experience with tools like FDM, BatchIt, ICC, and FileNet Administration Console (ACCE).
• Working knowledge of integration points and APIs, especially for ingestion or downstream workflows.
• Excellent troubleshooting, diagnostic, and incident management skills.
• Effective communication skills for working with cross-functional teams, business users, and vendors.

#LI-BN

Skills:

• Business Process Analysis
• Change Management
• Client Management
• FileNet
• Financial Management
• Financial Services
• Leadership
• Python

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.