Position Description:

We are seeking a Mainframe Production Support Analyst to provide ongoing support and maintenance for critical mainframe applications in a 24/7 environment. The role involves monitoring batch and online jobs, troubleshooting production issues, performing root cause analysis, and ensuring system stability, performance, and availability.

Location - Downtown Toronto (Hybrid - 4 days office and 1 day remote)

Your future duties and responsibilities:

• Monitor and support mainframe batch and online applications (COBOL, JCL, DB2, CICS, z/OS).
• Troubleshoot production issues, perform root cause analysis, and ensure timely resolution.
• Manage incident, problem, and change management activities with clear communication to stakeholders.
• Execute and validate batch cycles, job restarts, reruns, and performance tuning.
• Provide 24/7 or on call support, responding quickly to critical system alerts.
• Collaborate with cross functional teams to maintain system stability and minimize downtime.
• Maintain runbooks, support documentation, and operational procedures.

Required qualifications to be successful in this role:

Must-Have Skills & Experience:
• Hands-on experience with COBOL, JCL, DB2, CICS, and z/OS
• Experience monitoring and supporting mainframe batch and online production systems
• Strong analytical and problem-solving skills with proven root cause analysis capability
• Experience managing incident, problem, and change management processes
• Ability to work in a 24/7 or on-call support environment
• Strong communication and stakeholder coordination skills

Nice to Have:
• Experience with IMS (DB/Online/Batch)
• Payments domain knowledge (cards, POS, ATM, ISO 20022, settlement, or payment processing flows)
• Experience with monitoring and alerting tools
• Familiarity with z/OS Connect, IDz, test automation, or zUnit
• Exposure to CI/CD pipelines in mainframe environments
• Understanding of Java or Cloud fundamentals for cross-platform collaboration
• Experience working in financial services or other mission-critical 24/7 operations

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy.

#LI-BN

Skills:

• Applications Administration
• IT Service Management
• Object Oriented Programming
• Technical Analysis
• Financial Services
• Java

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.