Position Description:

Are you looking to make a real impact by providing our clients with innovative solutions to their most complex technical challenges? CGI is experiencing an exciting period of growth, and we are seeking passionate talent to help shape the future with us.

The person who joins our team will thrive in a dynamic, collaborative, and well‑structured environment. You will have the opportunity to work alongside experienced colleagues who value knowledge sharing.

Your future duties and responsibilities:

- Install, diagnose, repair, maintain, and upgrade workstations.
- Quickly resolve technical issues to ensure operational continuity.
- Provide exemplary support to end users.
- Prepare and image workstations for new deployments.

Required qualifications to be successful in this role:

- Minimum of 4 year of experience as desktop technician.
- Proficiency with Windows 10 and MacOS.
- Knowledge of Office 365 suites.-
- Experience with iPad and iPhone devices.
- Understanding of basic networking principles.
- Ability to configure, install, and support Windows and MacOS workstations.
- Troubleshooting experience with IT equipment (printers, servers, networks, mobile devices, conference room equipment).
- Ability to resolve most incidents independently, escalating when necessary.
- Support and maintenance of office applications.
- Experience working with a ticketing system (ServiceNow is an asset).
- Strong incident tracking and follow‑up to ensure timely resolution.
- Collaboration with internal and external support teams.
- Ability to create and update clear technical documentation.
- Experience providing corporate desktop support.
- Experience with Microsoft Intune (device management and deployment).

Education
- Post‑secondary studies in a relevant field or equivalent work experience.
- CompTIA A+ certification (an asset).

Languages
- Proficiency in French and English, both spoken and written.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range of $24 - $40/h . This role is a future opportunity.

Skills:

• English
• French

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.