Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Metro Manila or nearby provinces. Open to candidates willing to work night shift.

About the opportunity

The Renewals Manager is responsible for leading the end-to-end contract renewal process for a portfolio of customers, ensuring retention and alignment with business goals. This role collaborates cross-functionally with Customer Success, Sales, Legal, and Finance to drive strategic, data-informed renewal outcomes, while also identifying upsell and expansion opportunities. A key focus is on mitigating risk, improving processes, and maintaining accurate CRM records to support revenue forecasting and customer satisfaction.

What you’ll get to do

• Own and manage the renewal lifecycle for a defined portfolio of customers, ensuring timely and successful contract renewals in line with customer expectations and business objectives.
• Partner closely with Customer Success Managers, Sales, Services, Finance and Legal to align renewal strategy with overall account plans and customer outcomes.
• Maintain strong understanding of customer contracts, services consumed, commercial terms, and usage patterns to proactively address potential renewal risks and identify expansion opportunities.
• Engage directly with customers to communicate renewal timelines, terms, and options, resolving any commercial issues and ensuring alignment with customer goals.
• Develop and execute renewal strategies that maximize retention, minimize churn, and protect recurring revenue, leveraging data and insights to inform negotiation approach.
• Prepare and present renewal proposals and business justifications to customers and internal stakeholders, ensuring accurate and up-to-date documentation of all interactions and agreements.
• Anticipate customer challenges or objections and work cross-functionally to resolve them before they impact renewal outcomes.
• Monitor renewal pipeline and forecasting, providing timely and accurate reporting to leadership on renewal performance, risk status, and revenue impact.
• Partner with Customer Success and Sales teams to identify and pursue opportunities for upsell, cross-sell, or bundling of services during renewal conversations.
• Serve as the commercial escalation point for renewal-related concerns, driving resolution in partnership with internal delivery and support teams.
• Drive operational excellence in renewal processes, continuously identifying and implementing improvements in tools, automation, and reporting.
• Support contract management activities, ensuring renewal agreements are aligned with legal and compliance requirements and reflect current customer entitlements.
• Maintain accurate renewal records and customer data in Salesforce or equivalent CRM, ensuring consistent reporting and visibility across the organization.
• Contribute to broader Customer Success and Revenue Operations initiatives, such as playbooks, process standardization, and onboarding programs.
• Support team members through knowledge sharing, mentoring, and participation in cross-functional projects.

Skills and experience we value

• 5–7+ years of experience in a customer-facing role, ideally within SaaS, technology, or enterprise software industries.
• Proven track record in managing contract renewals, negotiating commercial terms, and protecting recurring revenue.
• Strong business acumen and financial awareness, with the ability to analyze contract data, forecast revenue, and contribute to strategic account planning.
• Effective communicator with executive presence, capable of influencing and negotiating with senior customer stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent renewals and prioritize in a fast-paced environment.
• Comfortable navigating CRM systems (e.g., Salesforce), contract management tools, and productivity software (e.g., Excel, PowerPoint, Word).
• Knowledge of HCM, HR tech, or payroll software industry is a plus.