Business Support Specialist (4-month contract)
EQ Bank
Customer Service
Toronto, ON, Canada
Posted on Jan 20, 2025
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Business Support Specialist (BSS) is responsible for assisting in the document collection, preparation, review, analysis, and compilation of loan data as it relates to Cost of Borrowing, Interest, APR, Payments etc. and transcribing required information accurately.
The core parts of your role would be to:
- Identify and retrieve required documents from EQB systems.
- Transcribe data from documents to spreadsheets.
- Input mortgage and loan data into various banking systems and generate loan documents.
- Leverage Microsoft-based calculators to determine payment, APR, etc.
- Simple data analysis to identify differences in spreadsheets.
- Completing templated client documentation.
Let’s Talk About You!
- Excellent attention to detail.
- Sound mortgage math skills.
- Sound thinker with the ability to multi-task.
- Strong computer skills with the ability to adapt quickly to new systems.
- Demonstrated ability to use MS Office suite of programs with a minimum of intermediate skills using Excel.
- Strong communication skills.
- Strong writing skills.
- Excellent time management skills.
- Ability to update reports in MS Excel with complex formulas.
- Previous mortgage experience, specifically pertaining to mortgage calculations would be an asset.
- Bachelor’s degree in business / math
- 5+ years mortgage years required
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!