Payments Administrator

EQ Bank

EQ Bank

Toronto, ON, Canada

Posted on Apr 14, 2026
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The incumbent is responsible to accurately process financial transactions, including incoming and outgoing payments, which affect the repayment schedule of the mortgage and loan portfolio.

The Core Responsibilities!

    • Process incoming payments received via multiple methods

    • Run and reconcile transaction verification reports

    • Ensure daily incoming payment and returned payment files are processed on time and accurately

    • Process line of credit (LOC) cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations

    • Decision to honour/dishonour LOC cheques

    • Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems

    • Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques

    • Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution

    • Accurately prepare reconciliation sheet for daily deposit and accounting

    • Post full payouts and principal paydowns accurately on the system of record

    • Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action

    • Liaise with a variety of internal departments to address any unique ad hoc issues that may arise

    • Escalate system issues appropriately to management and business analyst partners

    • Gather data and accurately prepare assigned departmental reports as required

Let's Talk About You!

    • Complete a degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry

    • In depth knowledge of cheque clearing and collection process

    • Ability to confidently make decisions regarding cheque clearing items

    • In depth knowledge and understanding of company’s payment hierarchy rules and application

    • Strong math and analytical skills

    • Strong attention to detail

    • Ability to meet tight deadlines

    • Ability to balance multiple priorities simultaneously

    • Strong organization skills

    • Provides superior customer service to its internal and external customers

    • Team oriented

    • Ability to solve problems and propose solutions

    • Knowledge of various software including Word, with intermediate excel skills being a must

    • Self-motivated with the ability to work with very little or no supervision

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
See more open positions at EQ Bank