Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies, Waterstone Canada’s Most Admired Corporate Cultures. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. Recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

Our National Contact Center is the heartbeat of goeasy’s culture! We support over 400 retail locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

What will you do as Loan Processor Specialist- Secured?

• Processors apply detailed knowledge and understanding of company policies.
• Grant approvals applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan processor.
• Provide rationale to branch managers regarding the loan review process and the analysis that took place where such applications are either approved or refused.
• Answer queries from sales staff pertaining to applications submitted for analysis and/or exception approval from the processing team.
• Pinpoint fraudulent documents during analysis and report these to appropriate departments and the processing unit.
• Match and validate application information such as income, paystubs, and credit ratings to make a final processing decision in the approval process.
• Verify customers requested loan amount is within qualified loan amount.
• Confirms property meets Go Easy’s guidelines.
• Ability to review and approve appraisal considered an asset.
• Issues final mortgage approvals
• Adhere to policy/procedures to ensure audit requirements are met.
• Meet and maintain service levels as defined internally.
• Assist the Central Loan Approval Office in identifying training or process opportunities.
• Gather critical branch feedback to help transform and streamline processes.

What you need to work with us:

• Exceptional oral and written communication skills, as candidates will be dealing with the retail network.
• Strong attention to detail
• Intermediate level MS Office, with emphasis on Excel and PowerPoint
• A fundamental understanding of the Mortgage origination process from application to close, considered an asset.
• Excellent problem-solving and multi-tasking skills
• Ability to work a variety of shifts from 8:00am to 10.00pm and Saturdays on a rotational basis, to provide cross country support.
• A willingness to learn & be flexible.
• Bilingual (French/English) is required

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.