Helcim is searching for a motivated, curious, and experienced Senior Product Manager to join us on our mission to become the world’s most loved payments company.

In this role, you’ll own meaningful product areas and initiatives that help shape the future of Helcim’s payments platform. You’ll work closely with product leadership, engineering, design, data, and go-to-market teams to define problems, prioritize opportunities, and deliver impactful product improvements for our merchants.
As a Senior Product Manager, you’ll be expected to bring clarity to ambiguity, translate strategy into execution, and influence cross-functional teams without relying on authority. You’ll be a trusted partner to stakeholders and a strong advocate for our merchants, using customer insight, data, and business context to make thoughtful product decisions.

This is a great opportunity for someone who already has strong product management experience and is ready to take deeper ownership of a product area, mentor others, raise the bar for product thinking, and help Helcim scale with quality, speed, and care.

If you're ready to make a real impact, push boundaries, and be part of a team that values innovation, ownership, and user-centric solutions, Helcim is the place for you. Join us and help shape the future of payments.

• 6+ years of experience in product management or a closely related product role.
• Proven experience owning product areas, roadmaps, or complex initiatives from discovery through launch and iteration.
• Experience working in SaaS, fintech, payments, or another technology-driven environment is an asset.
• Bachelor’s degree in a relevant field such as engineering, business, technology, or equivalent practical experience.
• Strong ability to drive cross-functional product alignment and influence without authority.
• Able to bring structure to ambiguity, define problems clearly, and turn undefined work into actionable milestones and timelines.
• Strong merchant empathy and the ability to put customer needs at the center of product decisions.
• Experienced with data analysis tools and familiarity with SQL or other data querying languages.
• Strong understanding of product discovery, roadmap planning, backlog prioritization, and product delivery practices.
• Able to identify risks, trade-offs, dependencies, and opportunities, and communicate them clearly to stakeholders.
• Experience working in a startup or scale-up environment, with excitement about having a disproportionate impact on direction, processes, and outcomes.
• Comfortable operating in a fast-paced environment where priorities may shift and decisions often need to be made with imperfect information.

Not checking every box? Please apply anyway. We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing to do, but key to our long-term success. Diversity brings more experience, viewpoints, knowledge, and insight about our future. We also want to provide an accessible interview process, so if there are any accommodations that would make your experience more comfortable, please let us know.

Candidates must be eligible to work in Canada and be located in Calgary for this position.

Key Competencies

• Product Ownership: Takes responsibility for the success of a product area or major initiative, from problem definition through delivery and continuous improvement.
• Strategic Product Thinking: Translates company goals, merchant needs, and market insight into a clear product direction and roadmap.
• Execution: Breaks complex or ambiguous work into clear milestones, drives alignment, manages trade-offs, and delivers high-quality outcomes.
• Data-Driven Decision Making: Uses data, customer feedback, research, and business context to prioritize opportunities and measure success.
• Customer Empathy: Deeply understands merchant pain points and advocates for solutions that create meaningful value.
• Cross-Functional Collaboration: Builds strong relationships with engineering, design, data, marketing, support, and other stakeholders to create alignment and momentum.
• Communication: Clearly communicates product direction, decisions, risks, opportunities, and trade-offs to technical and non-technical audiences.
• Technical Fluency: Understands software development practices, APIs, systems thinking, and ideally payment technologies, enabling strong partnership with engineering teams.
• Mentorship & Leadership: Supports and mentors others, raises the bar for product thinking, and helps create a stronger product culture.
• Ownership & Adaptability: Demonstrates high ownership, learns quickly, responds well to feedback, and remains effective through change and ambiguity.

• Own the strategy, roadmap, and execution for a meaningful product area or set of product initiatives across Helcim’s payments platform.
• Translate company strategy, merchant needs, data insights, and stakeholder input into a clear and prioritized product roadmap.
• Scope ambiguous or undefined opportunities into well-defined problems, milestones, timelines, and success measures.
• Partner with engineering, design, data, and other product teams to deliver high-quality product releases.
• Manage the product lifecycle from discovery and research through design, development, launch, adoption, and iteration.
• Analyze user behavior, conduct market and competitive research, and leverage data-driven insights to identify opportunities, pain points, and product improvements.
• Define, monitor, and report on key product metrics to evaluate performance and inform future decisions.
• Serve as a key liaison between development teams and internal or external stakeholders, ensuring clarity, alignment, and timely communication.
• Identify product risks, dependencies, and trade-offs early, and make thoughtful recommendations to stakeholders and leadership.
• Facilitate cross-functional collaboration and help teams move forward when priorities are unclear or decisions are complex.
• Mentor more junior product team members or peers by sharing product practices, context, feedback, and guidance.
• Contribute to improving product processes, product quality, and team effectiveness as Helcim continues to grow and scale.

What Success Looks Like
In this role, success means you are trusted to own important product work and move it forward with clarity, judgment, and accountability. You bring structure to ambiguity, identify the right problems to solve, and help teams make better product decisions. You build strong relationships across functions, communicate early and clearly, and help stakeholders understand the “why” behind product priorities. You balance merchant needs, business goals, technical constraints, and long-term quality. You also help raise the bar for product thinking at Helcim by mentoring others, improving how the team