SAP S4/HANA EAM (PM) Consultant

IBM
IBM

Remote

Posted on Nov 3, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent fixes.
• Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
• Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
• Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
• Analyze business requirements and translate them into supportable functional or technical solutions.
• Maintain application stability and ensure system changes do not negatively impact ongoing operations.
• Assist in transport management, release validation, and post-deployment support.
• Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
• Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
• Work with business users to resolve process issues and improve operational effectiveness.
• Participate in ticket triage, prioritization, backlog management, and support reviews.
• Document incidents, resolutions, known errors, and support procedures.
• Contribute to knowledge base development and continuous improvement of support operations.
• Ensure compliance with change management, incident management, and problem management processes.
• Support audit, controls, and operational reporting requirements as needed.
• Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
• Escalate critical issues with clear impact assessment and recovery planning.
• Support user communication during incidents, outages, and planned changes.
• Provide guidance to junior support team members when required.

Required education
Bachelor's Degree
Required technical and professional expertise

8+ years of experience in application management support / AMS for SAP HANA SCM environments.
• Strong functional expertise in SAP Plant Maintenance (PM).
• Experience supporting Warranty Management processes and related business scenarios.
• Experience with incident management, problem management, service request handling, and root cause analysis.
• Understanding of SAP HANA environment and production support considerations.
• Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
• Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
• Strong business process analysis, documentation, communication, and stakeholder coordination skills.

Preferred technical and professional experience

•Experience in SAP S/4HANA environments.

• Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
• Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
• Familiarity with SAP Fiori applications related to maintenance and service processes.
• Experience with service management tools such as ServiceNow, Jira, or similar platforms.
• Understanding of ITIL-based support processes.
• Experience supporting global or multi-site manufacturing or service operations.
• Exposure to reporting and analytics tools supporting maintenance and warranty operations.
• ABAP debugging experience or ability to work effectively with technical development teams.
• Experience in continuous improvement, support transition, or hypercare activities.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

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