Senior ServiceNow Implementation Consultant

IBM
IBM

Posted on Nov 5, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities
  • Desenvolver e configurar dashboards utilizando Performance Analytics (PA), apoiando o acompanhamento de indicadores e informações da CMDB;
  • Compreender, estabelecer e manter os relacionamentos entre Configuration Items (CIs) e Assets, garantindo a adequada estruturação das informações;
  • Realizar o levantamento, mapeamento, análise e manipulação de dados da CMDB;
  • Desenvolver componentes customizados e parametrizações na plataforma ServiceNow, considerando ambientes complexos e suas necessidades específicas;
  • Executar atividades de Service Mapping de ponta a ponta, desde o levantamento das informações até a configuração e validação dos serviços mapeados;
  • Desenvolver e implementar integrações entre a plataforma ServiceNow e outros sistemas, assegurando o fluxo adequado de informações;
  • Apoiar a definição e evolução da arquitetura das soluções, considerando os requisitos técnicos e funcionais do ambiente.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Certificação ServiceNow Certified System Administrator (CSA) válida/atualizada;
  • Experiência sólida com ServiceNow, atuando em projetos de implementação, evolução ou transformação de ambientes complexos;
  • Forte perfil consultivo e estratégico, capaz de conduzir assessments, identificar gaps, questionar cenários atuais e recomendar boas práticas e soluções;
  • Experiência em consultoria ServiceNow, preferencialmente em diferentes projetos, implementações ou clientes de grande porte;
  • Capacidade de combinar conhecimento técnico em ServiceNow com visão de arquitetura, processos e negócio;
  • Capacidade de entender necessidades do cliente e traduzi-las em recomendações, processos e soluções dentro do ServiceNow;
  • Boa comunicação e capacidade de conduzir discussões com stakeholders técnicos e gerenciais.
Preferred technical and professional experience

  • Experiência com ServiceNow CMDB, incluindo estruturação, governança, CIs, qualidade de dados e evolução da CMDB;

  • Conhecimento em assessment de maturidade de CMDB, identificação de gaps e definição de planos de melhoria.

  • Certificações adicionais ServiceNow: CIS-DF, CIS-ITSM, CAD, CIS-Discovery, CIS Service Mapping, CIS Cloud Provisioning e CIS Event Management;
  • Certificação ITIL 4 ou superior;
  • Experiência com Discovery, Service Mapping, integrações, gestão de configuração, infraestrutura, cloud e redes;
  • Vivência em ambientes ServiceNow/CMDB complexos e de grande porte, preferencialmente em diferentes projetos ou clientes;
  • Experiência com assessment de maturidade, governança, qualidade de dados e evolução de processos de CMDB;
  • Experiência em instituições financeiras e inglês serão considerados diferenciais.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

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