Confluent - Senior Software Engineer - Incident Response Tooling

IBM
IBM

Software Engineering

Posted on Nov 10, 2026
Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

Confluent Cloud processes millions of events per second across AWS, GCP, and Azure. When something breaks, the incident stack has to work: the right people get paged, the incident is tracked from detection to resolution, and afterwards the data tells us what happened and where to invest. We're looking for an engineer to own that foundation.

You'll run our incident management tooling day to day, owning PagerDuty and Rootly. You'll also define how we measure incidents and turn that data into analysis that engineering leadership acts on. Roughly 75% of your time is hands-on engineering: configuration, automation, integrations and data work. The other 25% is partnering with engineering teams and incident commanders.

You'll be part of a global team with follow-the-sun coverage and clean handoffs that keep everyone working sustainable hours. This role sits within Cloud Architecture and Reliability - Supportability, a horizontal team that owns reliability standards and tooling across engineering.

What You Will Do:

•Own Rootly and PagerDuty configuration: workflows, escalation policies, schedules, services, form fields and severity definitions

•Build and maintain integrations between Rootly, PagerDuty, Jira, Confluence, Slack and our service catalog

•Define and document incident metrics (MTTD, MTTM, MTTR, volume by severity, team and root cause) so they're calculated the same way everywhere

•Build dashboards and recurring reports on incident trends, and surface repeat offenders and detection gaps

•Keep incident data accurate: audit for missing or inconsistent fields and automate fixes where possible

•Support incident commanders and on-call engineers with tooling questions, onboarding and documentation

•Write automation against vendor APIs to reduce manual incident toil

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

•4+ years in SRE, production operations, DevOps or a related engineering role

•Hands-on admin experience with incident or on-call tooling (PagerDuty, Rootly, Opsgenie, incident.io or similar)

•Proficiency in Python, Go or a similar language for scripting and API integrations

•Strong SQL and data analysis skills; experience building dashboards (Looker, Grafana, Tableau or similar)

•Cloud experience with at least one of AWS, GCP or Azure (we run all three)

•Clear written communication: runbooks, metric definitions, and reports for engineering leadership

Preferred technical and professional experience

•Familiarity with incident management practices: severity frameworks, post-mortems, SLOs and error budgets

•On-call or incident commander experience

•BigQuery or another cloud data warehouse

•Exposure to Kafka or distributed systems

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

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