IBM Cloudant : Technical Infrastructure Specialist

IBM

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Other Engineering, IT

Markham, ON, Canada

Posted 6+ months ago

Introduction

About IBM Cloudant

IBM Cloudant is a fully managed NoSQL database service, offering Database-as-a-Service (DBaaS) across all IBM Cloud regions. As a critical component of the IBM Cloud ecosystem, Cloudant enables businesses to focus on their applications while we ensure high availability, performance, and reliability at scale.

We are looking for an IT Operations & Incident Response Specialist to join our global team. This role is essential for maintaining the stability and efficiency of our services in a 24x7 production environment. The ideal candidate will have expertise in incident response, system monitoring, and DevOps methodologies, ensuring rapid and effective solutions to operational challenges.

Why Join Us?

Be part of a global team ensuring the smooth operation of IBM Cloudant, a key component of the IBM Cloud ecosystem.
Work in a collaborative, high-impact environment with opportunities for growth and innovation.
Competitive salary, benefits, and career development opportunities.

If you're passionate about IT operations, incident response, and service optimization, we'd love to hear from you! Apply today.

Your role and responsibilities

Incident Response & Monitoring
- Serve as the first line of defense for operational incidents, responding promptly to on-call pages.
- Monitor system performance and troubleshoot live service issues.
- Participate in a regional service pager rotation (12:00 – 20:00 local time) and shared weekend/public holiday on-call rotations.
Service Management & Optimization
- Prepare for new or changed services and oversee the change management process.
- Manage IT services and products, including outsourced services such as public and virtual private networks.
- Ensure compliance with regulatory, legal, and professional standards in IT service delivery.
Automation & Performance Improvement
- Develop scripts and tools to automate troubleshooting and improve operational efficiency.
- Analyze system performance, conduct root cause analysis (5 Whys, etc.), and implement preventative measures.
- Contribute to developmental projects, learning new technologies as needed.
Documentation & Communication
- Maintain incident response procedures, operational runbooks, and escalation paths.
- Provide service-level reporting, risk assessments, and contingency planning.
- Collaborate effectively with internal teams, external partners, and stakeholders.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

Proven experience in IT operations, system monitoring, and incident response in a 24/7 production environment.
Strong technical knowledge of IT hardware, software, communications, and application solutions.
Ability to troubleshoot complex issues and develop effective solutions.
Experience managing change processes, regulatory compliance, and outsourced services.
Proficiency in risk management, contingency planning, and service-level reporting.
Strong communication and collaboration skills to work across teams and with stakeholders.
Ability to work independently, prioritize tasks, and contribute to team and organizational goals.

Preferred technical and professional experience

Linux system administration certification (preferred).
Hands-on experience with Debian Linux, system optimization, and configuration.
Knowledge of Erlang, Couch Db, Python, Kubernetes, or similar scripting languages.
Experience operating and managing public cloud platforms (e.g., IBM Cloud).
Track record of delivering complex production services with a focus on stability and uptime.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.