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Infrastructure Specialist

IBM

Other Engineering

Posted on Apr 3, 2025

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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this era of and solve some of the world's most challenging problems? If so, let’s talk.

IBM Zone is the one stop shop for IBMers and partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption.

As an Infrastructure Specialist, you will be responsible for the day-to-day administration of dedicated Technology Zone’s global hybrid infrastructure. You will collaborate closely with the automation and infrastructure leads to ensure smooth, uninterrupted operations of IBM Cloud, AWS, Azure, and on-premises workloads in a scalable, secure, and performant capacity.

Your role and responsibilities

Monitor and maintain the availability, performance, capacity, and continuity of Technology Zone as a Service (TZaaS) services and our hybrid cloud infrastructure through proper response to incidents, events, and problems.
Manage user onboarding and offboarding TZaaS services and hybrid cloud infrastructure.
Follow, design, configure, implement, and maintain system security strategies, policies, and procedures.
Collaborate with Security Lead as needed to respond to vulnerabilities and incidents.
Create runbooks for Support personnel to facilitate common support operations.
Collaborate with Automation team and Cloud Leads to identify possible areas of improvement and automation.
Perform regular audits to minimize orphaned workloads across public cloud infrastructure.
Assist stakeholders as required to support complex MVPs.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Minimum 2 years of experience with public cloud administration.
Experience with RedHat OpenShift preferred.
Familiarity with IBM Cloud, VMware, AWS, and Azure with demonstrable competency with three of the four.
Familiarity with automation tooling, i.e., Terraform, Ansible, Chef, Powershell, Golang, etc.

Preferred technical and professional experience

Familiarity with IBM BISO policies and supporting tooling.
Sense of urgency and good time management skills.
Proven customer relationship and teaming skills.
Self-starter and lifelong learner.
Excellent verbal and written communication skills.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.