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ServiceNow Architect

IBM

IBM

IT
Posted on May 8, 2025
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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your role and responsibilities

Act as the subject matter expert to all matters relating to ServiceNow solutions. Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow. Play a key role in the sales cycle by delivering demos, preparing presentations to clients, designing solution architecture. Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions. Provide technical guidance and Management of ServiceNow project delivery

1) Working with clients to understand current ServiceNow environment

2) Collect critical data points for scoping and designing ServiceNow Solution

3) Carry discussion with client and team regarding ServiceNow modules, configuration requirements and best practices.

4) Develop Staff Solution plans

5) Work with project team to execute on service delivery plan

6) Be a subject matter expert with respect to configuration, integration and other requirements

7) Provide guidance and overview of testing procedures

8) Work with client stakeholders for validation of implementation / configuration

9) Ensure proper migration from development to production of any ServiceNow modules

10) Work with IBM project team and account team on project oversight, including quality and governance

This job can be performed from anywhere in the US.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

  • Overall 10+ years of experience in IT Service Management, Project handling, Process & ServiceNow Technical Consulting and Platform implementation.
  • Experience implementing ServiceNow HRSD.
  • Around 5+ years of experience in implementing ServiceNow platform.
  • Around 3 - 5 years plus active experience as an architect.
  • Experience in JavaScript, Web Services, AJAX, XML/JSON
  • Experience in implementing ServiceNow processes and functions
  • Experience with IT Service Management and related tools
  • College Degree
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Strong experience in ServiceNow integration projects with external system of record applications ( EX : WORKDAY, SAP , 3rd party ticketing tools, Procurement systems etc )
  • CTA certification with ServiceNow.
Preferred technical and professional experience

We are looking for an individual passionate about ServiceNow, which would be reflected in the following:

  • ServiceNow Certifications, including Certified Implementation Specialist, Certified Application Developer, ITSM, ITOM or HR Certifications. Certified Technical Architect.
  • ITIL Certifications

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

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