Package Consultant-Sterling Order Management

IBM

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Marketing & Communications, Product

Calgary, AB, Canada

Posted on May 21, 2025

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Your Role and Responsibilities
As a strategic part of the relaunched Sterling Supply Chain brand within Watson Customer Engagement, Sterling Order Management portfolio continues to expand, with a focus on our SaaS offerings - Order Management on Cloud, Inventory Visibility, and Watson Order Optimizer. To support our growing client base, and an exciting product roadmap as part of the Multi-Enterprise Business Network (MEBN), we are seeking highly motivated Technical Resolution Specialists to help us leads our clients to success!Key Responsibilities:- Own the ongoing relationship with clients while providing deep technical support assistance to customers using problem determination / problem source identification skills
- Focus on Technical Support for the IBM Order Management SaaS portfolio, troubleshooting issues on the core Sterling Order Management platform, as well as SaaS/Cloud operations
- Build deep technical skills in emerging Cloud platform and technologies including Docker and Kubernetes, while debugging a growing collection of modern microservices within the new Order Management SaaS platform
- Develop internal problem determination tooling, deliver of virtual webcasts to a worldwide customer base, contribute external articles on product knowledge, troubleshooting, and problem avoidance.
-Collaborate closely with L3 Support, SaaS Operations/DevOps, Engineering teams to triage issues, and drive quality, scalability, and serviceability into our offerings.

Required education

Bachelor's Degree

Required technical and professional expertise

Required Technical and Professional Expertise
- J2EE/Java Development and debugging experience
- Database administration skills and an applied understanding of SQL
- applied knowledge of Agile principles and practices
- Proven oral/written communication and organizational skills
- Proven ability to be self-motivated and demonstrated initiative
- ability to multi-task and re-prioritize under pressure

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.