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Delivery Consultant - Sterling OMS

IBM

Markham, ON, Canada

Posted on Aug 26, 2025

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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk!

Your role and responsibilities

As a Delivery Consultants Manager, you will apply your strong foundation of technology expertise to hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery professionals. You will develop a high performing team who engages with clients to deliver projects for IBM Technology while fostering a learning culture where your team develops and demonstrates their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader committed to your team's and client's success. As a leader of this fast pace, client focused team, you'll collaborate across IBM to optimize services engagements and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…

Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration, and product support with a sense of urgency.
Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
Technical Solution Workshops: Conducting and participating in technical solution workshops.
Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

3+ years of relevant experience in designing and developing using Sterling OMS
Hands-on experience in Sterling OMS Store and Call Center (customization and configuration)
Should have been a part of at least one end-to-end implementation in Sterling OMS
Hands-on experience in Java, XML, XSLT, J2EE, JavaScript, Oracle/DB2, WebSphere/WebLogic, MQ
Excellent communication and team collaboration skills
Ability to pick up and learn technical features in upcoming Sterling OMS product releases

Preferred technical and professional experience

Experience in DevOps activities pertaining to OMS implementations
Experience implementing OMS on AWS and/or Azure cloud environments
Experience in OMS Performance tuning and testing
Sterling OMS Certified
Good understanding of Microservices architecture and cloud technologies
Aptitude to learn new-age technologies
Passionate to give-back to the ecosystem for example by building reusable assets, developing offerings, etc.
Mindset to innovate
Willing to mentor junior colleagues outside of the project construct with career, innovation, etc

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.