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MVS Networking Remote Technical Support Specialist

IBM

IBM

IT, Customer Service
Markham, ON, Canada
Posted on Jan 28, 2026
Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As part of the Technology Lifecycle Services division, you will be responsible for:

  • Providing remote troubleshooting, including problem determination and source identification, for MVS Networking products.
  • Addressing installation, configuration, and general usage inquiries.
  • Analyzing diagnostic data to isolate and identify root causes.
  • Identifying known defects and recommending appropriate fixes.
  • Supporting end-to-end networking issues in a multivendor environment, including break/fix and solution support.
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Exposure to Networking Technologies: Solid base of networking knowledge, including hardware and software products, with proficiency demonstrated through Digital Technical Certifications such as Cisco CCNA/CCNP/CCIE, Juniper JNCIA/JNCIS/JNCIP/JNCIE, Palo Alto PCNSE, Check Point CCSE, Arista ACE, Fortinet NSE4/NSE5/NSE6/NSE7/NSE8,
  • Experience Working with Debug Equipment: Familiarity with specialized debug equipment to isolate issues, document action plans accurately, and replicate device failure mechanisms using lab hardware.
  • Understanding of Cognitive Support Platforms: Exposure to Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other tools to analyze trends and drive automation.
  • Knowledge of Networking Technologies Documentation: Ability to analyze knowledge centers for different Networking technologies and generate technical documentation for service personnel and clients.
  • Experience with Remote Technical Support Delivery: Familiarity with providing remote technical support service delivery within established guidelines, demonstrating technical skills that contribute to client satisfaction.
Preferred technical and professional experience
  • Advanced Networking Certifications: Exposure to higher-level Digital Technical Certifications such as Cisco CCNP/CCIE, Juniper JNCIS/JNCIP/JNCIE, Arista ACE:L5 or equivalent.
  • Specialized Debug Equipment: Experience working with advanced debug equipment to isolate complex issues and document action plans accurately.
  • Cognitive Support Platform Analytics: Exposure to advanced analytics tools within Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other tools to drive automation and improve effectiveness.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

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