Client Engineering - Strategy Designer

IBM

IBM

Design

Montreal, QC, Canada

Posted on May 12, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Client Engineering Strategy Designer, you will be part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. You will synthesize research, client insights, and requirements to craft user experiences that connect people in enduring ways with products, services, and brands. Your primary responsibilities will include:

  • Lead Design Sessions: Facilitate and lead design sessions with clients and the IBM team, using contemporary methods and tools to prioritize use cases and Minimal Viable Solutions.
  • Craft User Experiences: Synthesize research, client insights, and requirements to create user experiences that connect people with products, services, and brands in meaningful ways.
  • Apply Information Architecture: Utilize information architecture, research, and evaluation in user design to inform and enhance the client experience.
  • Reimagine Workflows: Lead UX and customer/user journey design, often reimagining how work is performed to drive client transformation.
  • Connect the Dots: Operate at both abstract and tactical levels to ensure seamless integration of design solutions.
Required education
Bachelor's Degree
Required technical and professional expertise

• User Experience Design: Exposure to crafting user experiences that connect people with products, services, and brands in meaningful ways, synthesizing research, client insights, and requirements.

• Design Session Leadership: Experience working with contemporary methods and tools to facilitate and lead design sessions with clients and cross-functional teams.

• Information Architecture Application: Exposure to applying information architecture, research, and evaluation in user design to inform and enhance the client experience.

• UX Journey Design: Experience working with UX and customer/user journey design, prioritizing use cases and Minimal Viable Solutions.

• Design Solution Integration: Exposure to operating at both abstract and tactical levels to ensure seamless integration of design solutions.

Preferred technical and professional experience
  • Contemporary Design Methods: Exposure to contemporary design methods and tools to facilitate and lead design sessions with clients and cross-functional teams, prioritizing use cases and Minimal Viable Solutions.
  • Human-Centered Design: Experience working with human-centered design principles to craft user experiences that connect people with products, services, and brands in meaningful ways.
  • Service Design Thinking: Exposure to service design thinking to inform and enhance the client experience, utilizing information architecture, research, and evaluation in user design.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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