Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

74,800 - 91,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Who needs insurance? Everyone. And that keeps us busy. Very busy. At Intact Lab, we’re transforming the customer experience for millions of Canadians with machine learning, data science, software engineering, AI, agility, user experience, and creative design. Simplifying insurance takes empathy, creativity, and determination. We explore, take risks, make mistakes, and learn—all the time. Here, innovation is everyone’s business. Ready to make your mark?

We’re looking for an IT Business Analyst II to join our growing team! As a Business Analyst, you play a key role as an interpreter and facilitator between various business units, IT, and the quality assurance team. You’ll be at the heart of a small team whose sole mission is to create and continually improve the features of our policy management application to the point where the product is the best—not only in insurance, but on the web in general. At Intact, we benchmark ourselves against the best customer experiences, period.

What you'll do here:

• Analyze business needs to define IT solutions.

• Lead/participate in business requirements workshops to specify IT solutions.

• Perform impact analyses and effort estimates to recommend, secure approval for, and document the IT solution using effective methods, while engaging both business domain users and the IT project team.

• Support solution development and technical analyses.

• Support quality assurance activities and acceptance testing.

• Support the product manager in defining and prioritizing the product backlog.

• Document user stories in a way that is understood by developers and the QA team.

• Identify and communicate impacts on business processes to support change management within business units, using a train-the-trainer approach.

• Build and maintain functional documentation that is robust, accurate, and accessible to all company stakeholders.

What you bring to the table:

• Bachelor’s degree in a related field, or any equivalent combination of education and experience.

• At least 3–5 years of relevant experience.

• Project experience in Agile/SAFe environments.

• Experience and knowledge in the insurance domain (an asset).

• Experience and knowledge in front-end environments for web/mobile applications.

• Proficiency with JIRA and CONFLUENCE.

• Bilingualism (French and English) - Need to interact regularly with colleagues from across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.