Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

74,800 - 91,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Challenging the status quo takes creativity, passion, business acumen, and resilience. If you’re obsessed with elevating the customer experience through design, love the end-to-end design process, and thrive when your work spans physical, digital, and communications touchpoints, this role may be perfect for you!

We are looking for a UX/UI Designer to lead design for our renewal customer experience. You will sit in the Strategic Design team leveraging your design thinking obsession, exceptional UX and UI skillset, and your strategic mind to shape new experiences that delight our customers.

The renewal experience is one of the most complex and high-impact moments in our customer journey. In this role, you’ll turn a traditionally transactional touchpoint into a customer-first, multi-channel journey - making complex information easier to understand, decisions easier to make, and next steps unmistakably clear.

You’ll define the look, feel, and usability of key moments across the renewal experience, from information hierarchy and content design to interaction patterns and visual systems. Your work will directly influence how customers perceive our value, how confidently they take action, and how seamlessly they move across channels. If you’re a strategic, customer-obsessed designer who can move from insight to concept to testable design - and who cares as much about clarity and outcomes as you do about craft - you’ll thrive here.

What you’ll do here:

• Design customer communications and experience assets across channels

• Advocate for accessibility, user-centered design, and alignment with brand standards at every stage of a project

• Translate user research insights into reports, personas, journey maps, and service blueprints

• Produce design artefacts such as sketches, processes, user flows, wireframes, mockups, and prototypes

• Generate final assets and work with developers to implement and validate specifications

• Leverage and interpret design system libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community

• Iterate designs based on performance and customer feedback

• Develop and test information architectures and content structures that enhance usability.

• Collaborate with stakeholders across the business from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights, and deliver solutions

• Create and facilitate workshops to facilitate discovery, engage stakeholders, ensure alignment, validate concepts, etc.

• Partner with content, research, analytics, and channel owners to deliver the end-to-end solution from conception until launch, and iteration

• Present work to a variety of audiences, including executives and stakeholders, with confidence and clarity

• Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design

What you bring to the table:

• At least 4 years of experience in UX and UI Design

• Expertise in interaction design principles, user-centered design, and information architecture

• Mastery of design tools (Figma, Figjam, MIRO, Axure, etc.)

• Capacity to understand complex business needs and to translate them into simple design requirements. Experience designing with business constraints

• Comfort working in iterative, experiment-driven environments

• Strong visual storytelling, presentation and communication skills

• Experience designing for customer communications and/or transactional journeys

• Experience in service design, or product design that spans multiple channels

• Experience in UX research is an asset

• Experience in the insurance industry is an asset

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

• No Canadian work experience required however must be eligible to work in Canada

You might be a great fit if you:

• Care about the “why” behind an experience and love making it real through clear, usable, high-quality design

• Have designed in iterative environments where you weren’t just executing screens - you were shaping direction through concepts and testable ideas

• Read customer research and instantly see what it means for hierarchy, interaction patterns, and what to simplify or emphasize

• Want to own key moments in a new program, make a meaningful impact on customers, and grow your leadership through design influence

• Love working in a collaborative environment that has a strong focus on teamwork, creativity, innovation, and design passion

We encourage applicants to share a portfolio or work samples so we can better understand your creative approach and accomplishments.

#LI-hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.