Group Product Manager, Intuit Academy Learning and Development

Company Overview

Job Overview

Intuit’s mission is to power the prosperity of our customers and experts around the world, with experiences and services used by over 100 million customers that solve their biggest financial needs. Though Intuit started out as a pure software company, services is now a big growth business, driven by our customers’ desire to seek human expertise when they don’t have the confidence to do it themselves. Intuit Academy sits at the epicenter of our services in the Customer Success organization, as a learning platform and destination that sources new pools of learners and builds their skills and capabilities so that they become the experts they have always dreamed of being.

We are looking for a tech-passionate product leader to shape and steward our learning platform to unlock the next phase of growth of our services, with focus on creating and delivering training experiences that wows our learners using state-of-the-art technologies, including AI, to deliver highly proficient experts who will serve our 100+ million customers.

This innovative seasoned product leader will have a track record of success leading technology transformation, preferably with an L&D organization, and which includes managing and executing L&D programs. They will need to highly data and analytics-driven to ensure focus on the biggest drivers and opportunities. They will also need to demonstrate a strong understanding of new technologies (including Generative AI) and how they can be deployed to transform learning platforms.

Responsibilities

• Bring E2E product mindset, expertise and processes to our learning and development platforms, starting with understanding our learners’ biggest problems E2E, and then identifying and implementing appropriate technologies, features and processes that drive outcomes.
• Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions, including managing i) a team of L&D technologists to identify technology roadmap, and ii) a team of L&D instructional designers to implement programs across Intuit with internal and external expert organizations
• Partner with external and internal stakeholders to identify best-in-class, scalable and modern learning solutions, including learning design and learning technology.

Qualifications

• Product Management: Strong track record as a product leader driving awesome experiences and technology transformation (8+ years)
• L&D Context: Strong preference for prior experience in a learning and development organization, with deep knowledge of learning technologies, trends and learning experience strategies
• Learning best practices: Experience understanding modern learners and how learner behavior data influences content development and deployment
• Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
• Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in team and subject matter experts to bring together competing priorities and ultimately drive business results.
• Innovator: Capacity to be a change agent - not afraid to challenge the status quo. Experience driving front line or customer engagement with new products, tools and/or processes.
• Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
• Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
• Enthusiastic, flexible and demonstrates a willingness to learn along the way