Official Internal Job Title:

Sales Technician - Service to Policyholders

Status:

Hourly (Fixed Term)

Job Description:

Are you passionate about customer service and the insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives?

Beneva Insurance is seeking an energetic Inside Service Representative for this 1-year contract position. You will be responsible for working collaboratively with our internal partners to manage and provide a high level of service to Advisors and an in-force block of our small and mid-sized Clients.

Vacancy: 1 Temporary

Salary range: $60,960 - $76,200/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

KEY RESPONBILITIES

• Deliver professional and trusted service to Advisors and Clients

• Actively seek to find creative solutions to client and advisor inquiries regarding claims, administration, premiums, billing issues, etc

• Work in collaboration with the client, the sales team and internal partners

• Build solid relationships both internally and externally and foster customer satisfaction and loyalty

• Participate in internal workshops focused on developing or improving processes.

• Perform other tasks as required

REQUIREMENTS

• College or University degree in Administration or Business is an asset

• 2 years experience in a customer service and administration focused role in the Group Insurance industry

• Passion for customer service and problem solving

• Great understanding of issues related to group insurance plans in Ontario and Western Canada is an asset

• Must be able to multi-task, acquire information quickly, and be pro-active and accountable.

• Demonstrated ability to take initiative and adapt to new systems and procedures

• Excellent interpersonal, organizational and communication skills (both written and verbal) in order to deliver exceptional customer service.

#LI-ENG

#LI-Hybrid

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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