Official Internal Job Title:

Customer Service Agent

Status:

Temporary (Fixed Term)

Job Description:

Beneva Insurance is seeking a Bilingual Customer Service Associate for a 12 month contract, to work in a call center environment, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims.

Vacancy: 1 Temporary

Salary range: $53,590 - $66,987/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

You will achieve the following functions:

• Answer incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.

• Resolve customer issues in a timely manner while maintaining our service level agreements

• Adjudicate health and wellness claims based on each groups guidelines

• Understand the various federal and provincial government health related programs in order to accurately answer requests and/or refer the insured to the appropriate resources

• Create, maintain and revise customer profiles and history

• Perform the necessary research to respond to various requests coming by phone, or written correspondence. This may include communicating and working with other departments in order to obtain the necessary information

• Regularly participates in continuous training to maintain and update their knowledge and making sure that the information provided to customers is accurate

• Interpret customer requests and needs in order to provide management with suggestions for improvement

Your Talents and Qualifications:

• Diploma in Business Administration or a related field is an asset

• Have a minimum of 2-3 years of experience in customer service and a call center environment

• Experience in the group health and dental insurance field is a strong asset

• Passionate about customer service and offering an outstanding service experience.

• Excellent command of both written and oral English and French.

• Ability to work under the pressure of key performance indicators

• Availability to work flexible shifts from 8am to 8pm

#LI-ENG

#LI-Hybrid

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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