Senior Solution Specialist- Copilot Modern Work, Public Sector
Microsoft
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Senior Solution Specialist- Copilot Modern Work, Public Sector" QueerTech.Customer Service
Posted on Mar 21, 2025
Senior Solution Specialist- Copilot Modern Work, Public Sector
Mexico City, México, Mexico
Save
Date posted
Mar 20, 2025
Job number
1814278
Work site
Up to 50% work from home
Travel
0-25 %
Role type
Individual Contributor
Profession
Sales
Discipline
Solution Area Specialists
Employment type
Full-Time
Overview
Are you passionate about helping public sector organizations empower their employees and improve their work experience using the devices and apps they love? We are looking for someone to assist government agencies and public institutions as they undergo significant changes in their operations and shift to a hybrid work model. Microsoft is leading this transformation—join us in helping these organizations rethink how they work to set them and their people up for success in the new world of work.
In the Modern Work Specialists team, we seek passionate, experienced, and credible specialists who are driven to develop and win strategic opportunities. As a MW Specialist, you will lead the development of digital transformation strategies, delivering end-to-end Modern Work solutions that drive customer value and enable transformational outcomes. You will collaborate with public sector clients, working across different groups to help them successfully transition to a hybrid work environment.
In this role, you will lead consultative customer conversations and work on planning, orchestration, and execution of projects across areas such as Frontline Worker solutions, Employee Experience, Teams Rooms and Phone, Next-Generation Windows Experiences, and Copilot. You will also partner with internal stakeholders and external partners to cross-sell and up-sell solutions that enhance the customer experience. This is an excellent opportunity for professional growth, allowing you to sharpen your solution sales and collaboration skills while deepening your expertise in modern work.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience OR 7+ years technology-related sales or account management experience.
Additional or preferred qualifications
- 6+ years solution or services sales experience.
- Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience OR 9+ years technology-related sales or account management experience.
- Experience with AI Solutions
- Experience with Collaborative solutions (e.g. Slack, Google Workspace, Zoom, Cisco etc) is a plus
- Public Sector experience
Responsibilities
Sales Excellence
- Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
- Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
- Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
- Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.
- Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
- Manages the end-to-end business for strategic accounts across the organization. Leads forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high propensity accounts. Mentors less experienced team members.
Sales Execution
- Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
- Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts). For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners. Drives advanced workloads and usage.
- Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
- Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
- Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
- Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.
Scaling and Collaboration
- Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
- Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.
Technical Expertise
- Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
- Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.
- Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Senior Solution Specialist- Copilot Modern Work, Public Sector" QueerTech.