eCommerce Manager

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In Consumer Sales Organization (CSO) we are a global team at Microsoft responsible for sales across Modern Life (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

The Microsoft Digital Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our digital retail properties.

We are seeking an exceptional talent to join our global community to transform a multi-billion-dollar e-commerce business. As S-KI Digital Direct manager, you will lead the whole Digital Stores in S-KI markets to deliver the best-in-class digital experiences that showcase Microsoft technology and drive sales across all Microsoft storefronts.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR 9+ years experience in retail, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.
• 7+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
• 7+ years experience in integrated, digital or product marketing management.
• 4+ years project/vendor management experience.

• Deliver business goals by developing end-to-end sales and marketing plans that align to global launch plan and local seasonal beats. Coordinate plans with Store Demand Generation Leads, CRM, local Product Marketing Groups and Segment marketers; establish and track KPIs and ROIs for paid & non-paid tactics.
• Partner with category leads, Planners, Site Merchandising and Marketing teams to create and package offers with compelling experiences and services for each core customer segments.
• Drive new revenue streams and customer value propositions through pilot programs, and capture learnings to refine future growth plan and inform senior management decision.
• Be the voice of customers to advocate for improvements in product offers, roadmap and customer shopping experience. Serve as liaison between local segment, Corporate and Microsoft Store teams to build mutually beneficial relationships.