Technical Solution Manager
Microsoft
Technical Solution Manager
Bangalore, Karnataka, India
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Overview
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
The Technical Solution Manager – Launch Shared Services holds a pivotal role impacting an efficient Microsoft product launch framework that combines strategic oversight with hands-on leadership and orchestration across multiple operations teams. Their responsibilities include identifying root causes, gaining data insights, driving process optimization, and facilitating digital transformation by partnering with engineering teams. Additionally, they are responsible for collaborating with multiple operational teams to lead system and process initiatives, enhancing automation in product and capability launch planning and delivery for Microsoft.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in Engineering, Operations, Project Management, or Programming
- OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in Engineering, Operations, Project Management, or Programming
- OR equivalent experience.
- 4+ years of supply chain / transformation / business planning experience / quality assurance.
- 4+ years of experience managing cross-functional and/or cross-team projects.
- Demonstrated Systems Thinking with a proven record of accomplishment in discovering connections (and gaps) between seemingly disparate or independent components of a framework.
Preferred Qualifications:
- Understanding of business analytics and agile methodologies.
- Ability to work collaboratively with cross-functional teams.
- MBA or experience in Lean Six Sigma or similar is a plus.
- Familiarity with prevalent industry methodologies, processes, and tools utilized in business roadmap management, Return on Investment (ROI)
realization, and OKR (Objectives and Key Results) development. - Comfortable with executive-level presentation and reporting, capable of simplifying complex information for clear understanding.
- Proficiency in business intelligence, data analysis, data presentation
- Demonstrated Change Leadership - successes in leading process and organization transformation.
- Held responsibility for the creation of functional scenarios, project schedules and building plans to deliver.
Responsibilities
Responsibilities
- Apply data-driven methodologies to efficiently manage initiatives, drive prioritization while ensuring optimization throughout the process.
- Build relationships, collaborate across teams, and coordinate timelines for complex, cross-discipline projects.
- Oversee projects from conception to implementation, including root cause analysis, business requirements development, process mapping, user acceptance testing, and deployment.
- Drive the future state capabilities and systems roadmap, clearly communicating business impact and success metrics.
- Translate business requirements into requirements working with technical teams.
- Ensure readiness for process, tools, and system changes among people, suppliers, and partners.
- Define data policies and governance to maintain sourcing information integrity and reliability.
- Present business case justifications for prioritization of resources and technology investments aligned with strategic objectives.
- Establish a robust project governance framework, including portfolio planning, prioritization, and risk management.
- Monitor and report on initiative performance, tracking key metrics and ensuring accountability.
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