Senior Service Delivery Manager
Microsoft
Senior Service Delivery Manager
Multiple Locations, United States
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Overview
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
We're looking for a Senior Service Delivery Manager for the MDR (Managed Dectection and Response) space, which is ripe for explosive growth. Gartner predicts the MDR market will reach $2.15B, with 60% of organizations using MDR services this year. Defender Experts has rapidly established itself as a leader by combining our cutting-edge technology with our unparalleled expertise to deliver an unbeatable and comprehensive security solution.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications:
- Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development
- OR equivalent experience.
- 3+ years of hands-on experience in the cybersecurity domain: Information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats.
- Proficiency in the Microsoft Defender suite of products, showcasing your mastery of Microsoft's cutting-edge security technologies.
- Experience engaging with diverse stakeholders, possessing exceptional communication and interpersonal skills to navigate complex organizational landscapes.
- Experience evaluating and translating customer needs, requirements, and challenges, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI and MDC.
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until June 9, 2025
#MSFTSecurity #MSFTSecurity #DefenderExperts #ManagedSecurity #MDR #ServiceDeliveryManager
Responsibilities
- Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies.
- Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted).
- Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration.
- Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft.
- Embody our culture and values