Senior Data Center Technician
Microsoft
Senior Data Center Technician
Milan, Milano, Italy
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Overview
Italian text will follow below/ Di seguito seguirà il testo in italiano
As a Microsoft Senior Data Center Technician (DCT) in our Settala Datacenter, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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In qualità di Tecnico di Data Center (DCT) presso Microsoft nel nostro data center di Settala, sarai parte integrante del team Cloud Operations & Innovation (CO+I), responsabile dell’infrastruttura che alimenta servizi come Azure, Office 365, Xbox, OneDrive e Bing. Il tuo ruolo sarà cruciale per garantire l’installazione, la manutenzione, la diagnostica e la dismissione delle apparecchiature IT in ambienti mission-critical 24x7x365.
Questa posizione è ideale per chi ha già maturato esperienza nel supporto tecnico IT e desidera crescere ulteriormente attraverso programmi di rotazione, certificazioni professionali e mentoring attivo.
Qualifications
Italian text will follow below/ Di seguito seguirà il testo in italiano
Required Qualifications:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- Associate degree in computer science or other field and/or equivalent work experience.
- Experience supporting IT equipment or related technology.
- Experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
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Qualifiche Richieste
- Diploma di scuola superiore, qualifica professionale, tirocinio o esperienza equivalente, con conoscenze di base sull'hardware e sui componenti del computer.
- Esperienza nel supporto di attrezzature IT o tecnologie correlate. Superamento del Controllo dei precedenti penali Microsoft
Requisiti per il Controllo dei Precedenti
La posizione richiede il superamento di verifiche di sicurezza Microsoft, del cliente e/o governative, tra cui:
- Verifica Microsoft Cloud Background Check: obbligatoria all’assunzione/trasferimento e ogni due anni successivi.
Anche se non è obbligatorio, cerchiamo anche le seguenti Qualifiche Preferite
- Esperienza in ambienti data center mission-critical.
- Certificazioni applicabili: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Responsibilities
- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues.
- Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
- Embody our culture and values.
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Responsabilità
Operazioni del Data Center:
- Eseguire attività complesse di installazione, diagnostica, risoluzione problemi e dismissione di apparecchiature server, storage e rete.
- Fornire supporto e guida tecnica ad altri tecnici, supervisionando l’esecuzione di attività critiche.
- Monitorare e rispettare gli indicatori di performance (KPI) per ciascun tipo di attività.
- Coordinare temporaneamente il lavoro di altri tecnici in assenza del responsabile diretto.
Qualità e Sicurezza:
- Verificare la conformità di cablaggi, etichettature e messa a terra secondo gli standard di sicurezza e i modelli di progettazione di rete.
- Partecipare attivamente a briefing di sicurezza, analisi dei rischi (THA) e segnalazione di incidenti o quasi incidenti.
- Garantire la distruzione sicura dei dispositivi contenenti dati (DBD) secondo le policy aziendali.
Gestione del Servizio:
- Partecipare a call di gestione incidenti e fornire aggiornamenti tempestivi sullo stato delle attività.
- Collaborare con team interfunzionali per garantire la continuità operativa e la transizione efficace tra i turni.
- Contribuire al miglioramento continuo dei processi condividendo feedback e best practice.
- Trasmettere la nostra cultura e i nostri valori