Senior User Experience Product Lead - Learning & Skilling

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We’re on a mission to radically transform the way employees learn and grow — moving from static, top-down destination platforms (learning management systems/learner experience portal {LMS/LXP}) to agentic-first, inflow skilling experiences, powered by AI-native technologies and grounded in the science of human motivation and learning. As our Senior User Experience Product Lead - Learning & Skilling, you will be at the forefront of this transformation, fusing deep user experience design with learning science, behavioral insights, and product strategy.

In this new and critical role, you’ll shape how learners interact with intelligent agents — not through passive content catalog consumption, but through personalized, contextual, and value-rich experiences that spark curiosity, foster skill development, and integrate seamlessly into the flow of work.

You’ll lead the Learning & Skilling UX (user experience), aligned to the corporate Learning & Skilling Strategy, leveraging design frameworks and cross-company partnerships to create our next-generation skilling ecosystem that enables our vision to unify work and skilling together into a seamless, ubiquitous experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• 3+ years UX experience in a matrixed, global organization.

Preferred Qualifications

• Master's Degree or equivalent AND 6+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Vocational qualification or higher education degree (e.g., Bachelor's) AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate.
• Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses).
• Figma experience preferred

• Lead UX Product Strategy: Define and own the end-to-end learner experience vision across agentic-first skilling, through Copilot, and grounded in learning science and human-centered design.
• Apply Learning Sciences: Integrate research from cognitive psychology, motivation theory, and adult learning to ensure that agentic skilling experiences are sticky, meaningful, and directly increase productivity.
• Design Agent Interactions: Create frameworks and governance for how learners companywide interact with AI skilling agents, ensuring those conversations feel coherent, contextual, and seamlessly integrated into the flow of work.
• Lead Rapid Prototyping and Testing: Use tools like Figma to rapidly develop high-fidelity prototypes and test hypotheses with users, iterating based on insights and behavioral data.
• Integrated Ecosystem: Ensure seamless experience integration of AI skilling agents across interconnected talent development platforms and tools (e.g., Microsoft Career Hub) that unifies learning, skilling and development together into an intuitive, coherent end-to-end experience.
• Define Data Telemetry Strategy: Define user telemetry measures for agentic-first skilling to deeply understand learner behavior (engagement, perceived value, user trust, etc.), all aligned to business value outcomes.
• Other: Embody our culture and values.