Cloud Solution Architect - Power Platform
Microsoft
Cloud Solution Architect - Power Platform
Toronto, Ontario, Canada
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Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Power Platform and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow the Power Platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 75% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 3+ years of Power Platform related experience.
- Clear understanding of how Power Platform interacts with other technologies and platforms (e.g. Azure, Exchange Online).
- Experience and confidence engaging with Senior customer resources, handling complex and challenging scenarios.
Additional or preferred qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Certification in Microsoft and Cloud Technologies.
- Ability to handle customer critical issues and work in difficult situations.
- Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.
- Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.
- Certification in Microsoft and competing Cloud Technologies.
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management
- Inquisitive and open to challenge the status-quo when you believe change is beneficial.
Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Find additional pay information here: Canada pay information | Microsoft Careers
Microsoft will accept applications for the role until August 14, 2025.
Responsibilities
- Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.
- Drive and participate in proactive delivery management, spot performance/scalability/resiliency issues, analyze problems, and provide solutions to meet customer needs.
- Deliver proactive and reactive support including onsite presence as needed.
- Conduct analysis on customers’ environment and take a data driven approach to troubleshooting.
- Work within a larger virtual account team to strengthen customer relationships.
- Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience.
- Apply lessons learned for continuous process and delivery improvement.
- Share and gain knowledge through communities.
- Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
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