Customer Success Unit Leader

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Are you ready to bring your leadership qualities into one of Microsoft’s most dynamic and high-performing regions? As the Customer Success Unit Leader for Greece, Cyprus, and Malta, you’ll be at the forefront of cloud innovation, AI transformation, and strategic customer engagement. This is more than a management role - it’s a career-defining opportunity to shape the future of customer success in a market experiencing rapid growth and investment, including the launch of a new Azure data centre.

You’ll lead a large, technically skilled team, drive value realisation across enterprise customers, and collaborate with senior stakeholders to influence national cloud strategy. With direct impact on Microsoft’s consumption goals and Copilot adoption, your work will be visible, meaningful, and transformative.

This role offers the chance to deepen your expertise in cloud technologies, scale programme delivery, and build strategic partnerships as you create and sustain a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.

You’ll be empowered to coach, innovate, and lead with purpose - developing not just your team, but your own executive presence and strategic acumen.

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.

Find out more about our culture and values, and the environment you will be working in.

• Proven experience in technology leadership, consulting, professional services, product strategy, business leadership, sales, or customer success.
• Demonstrated success in leading and managing teams, with a focus on coaching, development, and cross-functional collaboration.
• Understanding of engineering and technology disciplines, including technical sales, systems integration, project delivery, and cloud platforms.
• Skilled in stakeholder engagement and building trusted relationships with senior technical and business decision-makers.
• Capable of driving strategic initiatives, operational excellence, and customer adoption across complex organisational environments.
• Adept at navigating matrixed organisations and influencing internal and external stakeholders to achieve business outcomes.
• Bachelor's or Master’s Degree in Engineering, or related field or relevant experience

As part of the Multi-country Leadership team, you will actively coach your team and ensure organisational capabilities are aligned with Customer Success goals. Some of your key responsibilities will include:

• Lead and develop one of the subsidiary’s largest departments, managing three line managers and ensuring the team is resourced and skilled to meet business needs
• Model Microsoft’s leadership principles by fostering a culture of empowerment, accountability, and inclusivity through coaching and caring for individual growth
• Act as an executive sponsor for high-impact customers and partners, driving digital transformation and strategic engagement across the region
• Build trusted relationships with senior technical decision-makers and guide cloud adoption using deep technical expertise and Microsoft resources
• Champion customer feedback and technical requirements with product and engineering teams, creating forums for open collaboration and continuous improvement
• Drive operational excellence through rhythm-of-business processes, consumption forecasting, and proactive resolution of blockers to accelerate customer success
• Lead scalable customer engagement models across enterprise accounts, aligning resources and strategies to deliver measurable business outcomes
• Promote technical intensity and learning within the CSU team, ensuring adoption of best practices and optimised use of Microsoft platforms