Senior Program Manager - Cloud Solutions Provider Authorization Experience
Microsoft
Senior Program Manager – Cloud Solutions Provider Authorization Experience
Multiple Locations, United States
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Overview
With a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale! The Global Partner GTM, Programs, & Operations (GPO) organization within GCPS brings together the go-to-market strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments.
This role is vital to ensure we have a program that has a friction free onboarding and offboarding process to support our goal of having a compliant ecosystem of channel partners. As a Senior Program Manager – Cloud Solutions Provider Authorization Experience, you will also be responsible for driving the business insights to achieve partner satisfaction and implement program improvements as needed.
As this role will work alongside many stakeholders, it will require a balance of leadership and influence skills to support the broader strategic and operational needs of the team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- 5+ years in a partner-facing role, optimally dealing with a variety of audiences and partners with different business models (Distribution, SSPs, SIs, MSPs and ISVs), and a understanding of the cloud partner ecosystem.
- 5+ years with a proven track record of managing successful channel partner programs, including the ability to develop solutions and oversee successful execution.
- Organizational, planning and analytical experience, ability to analyze and interpret business performance measures.
- Cross-group coordination across all levels, organizational and analytical skills, the ability to work independently and take initiative to drive projects forward, the ability to deal with ambiguity and provide structure for others.
- Problem-solving skills, attention to detail, an ability to work effectively under pressure and within short time constraints, resourcefulness and able to deal with ambiguity, prioritize while multi-tasking and maintain flexibility in the performance of the job responsibilities. Embracing change is essential.
- Ensures organizational readiness for business demands and meets tight timelines in a fast-paced environment.
- Executive Relations: The ability to interact confidently with leaders in a highly-matrixed organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle pushback from a high-level audience, and maintain an executive demeanour while engaging in sometimes high-pressure situations
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 18, 2025.
Responsibilities
- Own program operations execution excellence in partnership with business operations, CSS, and engineering teams to ensure optimal execution to deliver a friction free onboarding and offboarding experience to participating partners.
- Close partnership with Business Planning, Compliance and CELA teams to ensure adherence and enforcement of program policies.
- Own strategies to support partner and field execution at scale, with readiness content, to continuously improve partners’ understanding of authorization eligibility requirements.
- Develop required program analytics to gain insights to understand and track partner compliance to authorization requirements. Gather feedback from partners and practices to address challenges and remove blockers.
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