Digital AI Workforce Specialist

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Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you!

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

In the AI Workforce Specialists team, we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end AI Workforce transformation at scale through high-impact, value-driven customer engagements—helping organizations achieve meaningful business outcomes and unlock the full potential of AI-powered productivity.

As a Digital AI Workforce Specialist, you will lead the charge in transforming how organizations adopt and scale AI-powered productivity across AI Workforce solutions (M365 Copilot, Copilot Studio, Copilot Chat, Agents, ME3, ME5, Frontline Worker) and build strategies with customers, collaborating across different groups inside the Customer environment to successfully enable customers to drive and adopt AI transformation.

You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end AI Workforce solutions opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills, and deepening your AI Workforce end-to-end expertise.

This role is flexible in that you can work up to 50% from home.

• 2–4 years of experience in technology-related sales or account management
  • OR a Bachelor's degree in Information Technology or a related field with some hands-on experience in customer-facing roles
  • OR a Master's degree (e.g., MBA or in a technical field) with 1–2 years of relevant experience
• Exposure to consultative or value-based selling approaches, with a strong willingness to learn and grow in this area
• High motivation to learn about new technologies and business areas, with a proactive and adaptable mindset toward change
• Language fluency in Japanese

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• Sales Support:
  Collaborate with team members to understand customer needs and assist in driving AI Workforce proposals. Support deal progression and help build strong customer relationships.

• Customer Engagement:
  Work alongside senior colleagues to identify key business contacts and understand customer priorities. Help communicate the value of AI Workforce solutions and contribute to discovering new opportunities.

• Internal and Partner Collaboration:
  Coordinate with internal teams and external partners to support proposal activities and share relevant information. Assist in identifying cross-sell and up-sell opportunities.

• Learning and Applying Technical Knowledge:
  Develop foundational knowledge of AI Workforce solutions and apply it in customer conversations and proposal materials. Learn about use cases and competitor insights with guidance from senior team members.

• Sales Planning and Execution Support:
  Help organize customer data and support planning activities across assigned territories. Assist in preparing for solution deployment and follow-up actions to ensure customer success.